Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error.
Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [email protected]<mailto:[email protected]> W: www.computacenter.com<http://www.computacenter.com> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: [email protected] Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [email protected] _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
