Off course that will not work. What you are using is the Entry ID (Request ID), not the Group ID.. Use the Group ID.
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Sunday, January 31, 2010 12:02 AM To: [email protected] Subject: Re: Filter in BMC Remedy Administrator ** I made following changes but still email messages are going to all users ( 'Support Group Name' = "Command group" ) AND ( 'Support Group Name' != 'DB.Support Group Name') $'Support Group ID'="SGP000000002111"$ Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of manoj jain Sent: Saturday, January 30, 2010 4:38 PM To: [email protected] Subject: Re: Filter in BMC Remedy Administrator ** Hi, Better use support group id instead of users name. Definitely it will work. Regards, Manoj On Sat, Jan 30, 2010 at 4:26 PM, ITN (Amanullah Bashir Ahmed) <[email protected]> wrote: ** Hi there, I made one filter in BMC Remedy Administrator, the purpose of filter is when new Infrastructure change is assigned to group "Command group", the email notification should go to only members of Command group. The filter's details are given below Form Name: CHG: Infrastructure Change Run if: ( 'TR.Support Group Name' != $NULL$ ) AND ( 'TR.Support Group Name' = "Command group" ) AND ( 'TR.Support Group Name' != 'DB.Support Group Name') Execute on: Submit & Modify When click on If Action(1) Notify Text: You have been selected as a change assignee for change ID $Infrastructure change ID$ User name: Jhon115, Geji234, Geroge345, Sunil111, Madhem101 When I am creating new Infrastructure change, the email notification message should go to "Command group" members those are Jhon115, Geji234, Geroge345, Sunil111, Madhem101 but email notification message is going to all users. Which mistake I am doing in filter. Can anybody help me about this issue. Thanks & Regards Amanullah Software Consultant IT Application and Enterprise Management DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
