You need the Group ID value from the Group form for your Support Group called "Command Group".
Something like 1000000023. Reading through the documentation I realize that this is not obvious. On Sun, Jan 31, 2010 at 8:01 AM, ITN (Amanullah Bashir Ahmed) < [email protected]> wrote: > ** > > I made following changes but still email messages are going to all users > > > > ( 'Support Group Name' = "Command group" ) AND ( 'Support Group Name' != > 'DB.Support Group Name') > > > > $'Support Group ID'="SGP000000002111"$ > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > Emirates NBD > > Desk: +971 4 2092634 > > Mobile: +971 50 2182455 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *ARSmarts Support > *Sent:* Saturday, January 30, 2010 9:32 PM > *To:* [email protected] > *Subject:* Re: Filter in BMC Remedy Administrator > > > > ** > > And a small suggestion to make you run if shorter: > > > > ( 'Support Group Name' = "Command group" ) AND ( 'Support Group Name' > != 'DB.Support Group Name') > > > > > > Jean-Louis Halleux > > ARSmarts sa > > > > > > On 30 Jan 2010, at 12:12, Frank Caruso wrote: > > > > ** > > The user names need to be separated by Carriage returns not commas. > > However, a better a way to do this is to user the Support Group ID for the > "Command Group". Remedy will evaluate that value and send the notification > to all members of the group. > > > > Check out the 7.1 Workflow Objects guide doc, page 63. > > > > HTH > > > > > > On Sat, Jan 30, 2010 at 1:56 PM, ITN (Amanullah Bashir Ahmed) < > [email protected]> wrote: > > ** > > Hi there, > > I made one filter in BMC Remedy Administrator, the purpose of filter is > when new Infrastructure change is assigned to group “Command group”, the > email notification should go to only members of Command group. The filter’s > details are given below > > Form Name: > > CHG: Infrastructure Change > > Run if: > > ( 'TR.Support Group Name' != $NULL$ ) AND ( 'TR.Support Group Name' = > "Command group" ) AND ( 'TR.Support Group Name' != 'DB.Support Group Name') > > Execute on: > > Submit & Modify > > When click on If Action(1) > > Notify > > Text: You have been selected as a change assignee for change ID > $Infrastructure change ID$ > > User name: Jhon115, Geji234, Geroge345, Sunil111, Madhem101 > > > > When I am creating new Infrastructure change, the email notification > message should go to “Command group” members those are Jhon115, Geji234, > Geroge345, Sunil111, Madhem101 but email notification message is going to > all users. > > Which mistake I am doing in filter. > > Can anybody help me about this issue. > > > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > > > > > DISCLAIMER:"This e-mail message including any of its attachments is > intended solely for the addressee(s) and may contain privileged information. > If you are not the addressee or you have received this email message in > error, please notify the sender who will remove your details from its > database. You are not authorized to read, copy, disseminate, distribute or > use this e-mail message or any attachment to it in any manner and must > delete the email and destroy any hard copies of it. This e-mail message does > not contain financial instructions or commitments of any kind. Any views > expressed in this message are those of the individual sender and do not > necessarily reflect the views of Emirates NBD PJSC, or any other related > subsidiaries, entities or persons." > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > > > > Click > here<https://www.mailcontrol.com/sr/SYA0DmkfxBzTndxI!oX7UnIhTPT9yuPLtx2rXcnMscCu9RmJ1oqCdYkdWwkzu2XNBlYqXZhwxPPOOlfc7GpTWA==>to > report this email as spam. > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
