Thanks for the ideas
I have just rebooted the server and tried the mid-tier again, but i still
receive the following.......
HTTP Status 500 -
________________________________
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsatisfiedLinkError: ARInitialization
com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
com.bmc.arsys.api.Proxy.<init>(Unknown Source)
com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source)
com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source)
com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
com.bmc.arsys.api.ProxyPool.get(Unknown Source)
com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
com.bmc.arsys.api.ARServerUser.login(Unknown Source)
com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)
com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.25 logs.
________________________________
Apache Tomcat/5.5.25
________________________________
From: Juan Ingles <[email protected]>
To: [email protected]
Sent: Monday, 16 March, 2009 22:58:49
Subject: Re: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o(
** The .dll files are Windows files, so it shouldn't matter where they are
since you are using linux.
The .jar file is the most likely cuplrit. Make sure you have it back in the
right place and do a full system reboot. Unix can (and will) keep a file open
when it's moved (or even deleted!) A full reboot will ensure that the right
version of everything gets opened from the right place.
If that doesn't do it, you might start thinking about re-installing the
mid-tier. In the past, I personally have found it easier to re-install and
re-configure than to diagnose and fix the midtier, but your mileage may vary.
Juan Ingles
On Mon, Mar 16, 2009 at 3:21 PM, Sean Harrodine <[email protected]> wrote:
**
Hi there and thanks for the reply
not to my knowledge.
to my knowledge, there were no *.dll files in /usr/ar/mid-tier/WEB-INF/lib so i
just copied over cmdbapi21.dll, cmdbjni21.dll and cmdbapi21.jar
it didnt fix my issue so i ...
1 - renamed the files
2 - ran the catalina.sh stop and start
3 - ran apachectl stop and start
.....and now it wont work at all !
________________________________
From: LJ Longwing <[email protected]>
To: [email protected]
Sent: Monday, 16 March, 2009 22:07:35
Subject: Re: Mid-tier 7.1 issue....i've broken it whilst fixing it ! :o(
**
The UnsatisfiedLinkError usually means that there is a DLL/so missing that it's
needing...any chance you moved something out on accident?
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Sean Harrodine
Sent: Monday, March 16, 2009 4:02 PM
To: [email protected]
Subject: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o(
**
Hi everyone,
Whilst trying to fix a problem whereby CI Relational Viewer was not showing the
graphical representation (by moving 2 cmdb*.dll + 1 cmdb*.jar files into the
WEB-INF/lib directory on my suse linux server), and then stop / starting the
application, i now have a completely dead mid-tier connection ! :o(((
Its been working all day until now that is, as not i receive the followign when
trying to log in...........
HTTP Status 500 -
________________________________
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsatisfiedLinkError: ARInitialization
com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
com.bmc.arsys.api.Proxy.<init>(Unknown Source)
com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source)
com..bmc.arsys.api.ProxyJRpc.<init>(Unknown Source)
com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
com.bmc.arsys.api.ProxyPool..get(Unknown Source)
com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
com.bmc.arsys.api.ARServerUser.login(Unknown Source)
com.remedy..arsys.session.LoginServlet.authenticate(Unknown Source)
com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
javax..servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.25 logs.
________________________________
Apache Tomcat/5.5.25
The end of the catalina logfile shows the following...........
# tail -30 catalina.2009-03-16.log
Mar 16, 2009 9:22:32 PM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8029
Mar 16, 2009 9:22:33 PM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/86 config=null
Mar 16, 2009 9:22:33 PM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Mar 16, 2009 9:22:33 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 3024 ms
Mar 16, 2009 9:42:04 PM org.apache..catalina.core.StandardService stop
INFO: Stopping service Catalina
Mar 16, 2009 9:42:05 PM org.apache.catalina.core.AprLifecycleListener
lifecycleEvent
INFO: Failed shutdown of Apache Portable Runtime
Mar 16, 2009 9:43:07 PM org.apache.catalina.core.AprLifecycleListener
lifecycleEvent
INFO: The Apache Tomcat Native library which allows optimal performance in
production environments was not found on the java.library.path:
/opt/java5/jre1.5.0_17/lib/i386/client:/opt/java5/jre1.5.0_17/lib/i386:/opt/java5/jre1.5.0_17/../lib/i386:/opt/CA/SharedComponents/lib
Mar 16, 2009 9:43:07 PM org..apache.catalina.startup.Catalina load
INFO: Initialization processed in 989 ms
Mar 16, 2009 9:43:07 PM org.apache.catalina.core...StandardService start
INFO: Starting service Catalina
Mar 16, 2009 9:43:07 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.25
Mar 16, 2009 9:43:07 PM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Mar 16, 2009 9:43:10 PM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8029
Mar 16, 2009 9:43:10 PM org.apache.jk.server..JkMain start
INFO: Jk running ID=0 time=0/73 config=null
Mar 16, 2009 9:43:10 PM org..apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Mar 16, 2009 9:43:10 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 3698 ms
I have moved the files that i copied over to "fix" my previous issue but with
no joy.
As a mid-tier novice, can anyone give me a few basic things to check that may
be at fault please ?
PATH is set to......
/sbin:/usr/sbin:/usr/local/sbin:/root/bin:/usr/local/bin:/usr/bin:/usr/X11R6/bin:/bin:/opt/gnome/bin:/opt/kde3/bin:/ford/thishost/unix/bin:/ford/thishost/unix/apps_bin
Many many thanks in advance......
Sean
ARS 7..1 patch 006
suse linux
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