Hi Lyle,
As suggested, i have removed the files and stopped / started the apachectl and
catalina.sh but it still fails....
HTTP Status 500 -
________________________________
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsatisfiedLinkError: ARInitialization
com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
com.bmc.arsys.api.Proxy.<init>(Unknown Source)
com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source)
com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source)
com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
com.bmc.arsys.api.ProxyPool.get(Unknown Source)
com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
com.bmc.arsys.api.ARServerUser.login(Unknown Source)
com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)
com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.25 logs.
________________________________
Apache Tomcat/5.5.25
________________________________
From: Lyle Taylor <[email protected]>
To: [email protected]
Sent: Monday, 16 March, 2009 22:31:38
Subject: Re: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o(
**
As I understand it, you shouldn’t need to update the JAR files for the CMDB
viewer directly – they automatically get downloaded from the AR Server and
added as needed (at least with CMDB 2.1). Either way, you shouldn’t be copying
DLLs (Windows specific) into your Linux server – that will never work. If you
completely remove the files from the directory and restart everything does it
still not work?
Lyle
From:Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Sean Harrodine
Sent: Monday, March 16, 2009 4:22 PM
To: [email protected]
Subject: Re: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o(
**
Hi there and thanks for the reply
not to my knowledge.
to my knowledge, there were no *.dll files in /usr/ar/mid-tier/WEB-INF/lib so i
just copied over cmdbapi21.dll, cmdbjni21.dll and cmdbapi21.jar
it didnt fix my issue so i ...
1 - renamed the files
2 - ran the catalina.sh stop and start
3 - ran apachectl stop and start
.....and now it wont work at all !
________________________________
From:LJ Longwing <[email protected]>
To: [email protected]
Sent: Monday, 16 March, 2009 22:07:35
Subject: Re: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o(
**
The UnsatisfiedLinkError usually means that there is a DLL/so missing that it's
needing...any chance you moved something out on accident?
________________________________
From:Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Sean Harrodine
Sent: Monday, March 16, 2009 4:02 PM
To: [email protected]
Subject: Mid-tier 7.1 issue...i've broken it whilst fixing it ! :o(
**
Hi everyone,
Whilst trying to fix a problem whereby CI Relational Viewer was not showing the
graphical representation (by moving 2 cmdb*.dll + 1 cmdb*.jar files into the
WEB-INF/lib directory on my suse linux server), and then stop / starting the
application, i now have a completely dead mid-tier connection ! :o(((
Its been working all day until now that is, as not i receive the followign when
trying to log in...........
HTTP Status 500 -
________________________________
typeException report
message
descriptionThe server encountered an internal error () that prevented it from
fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.UnsatisfiedLinkError: ARInitialization
com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
com.bmc.arsys.api.Proxy.<init>(Unknown Source)
com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source)
com..bmc.arsys.api.ProxyJRpc.<init>(Unknown Source)
com.bmc..arsys.api.ProxyManager.createProxy(Unknown Source)
com.bmc.arsys.api.ProxyPool..get(Unknown Source)
com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
com.bmc.arsys.api.ARServerUser.login(Unknown Source)
com.remedy..arsys.session.LoginServlet.authenticate(Unknown Source)
com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
com.remedy.arsys.session..LoginServlet.doThePost(Unknown Source)
com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
noteThe full stack trace of the root cause is available in the Apache
Tomcat/5.5.25 logs..
________________________________
Apache Tomcat/5.5.25
The end of the catalina logfile shows the following...........
# tail -30 catalina.2009-03-16.log
Mar 16, 2009 9:22:32 PM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8029
Mar 16, 2009 9:22:33 PM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/86 config=null
Mar 16, 2009 9:22:33 PM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Mar 16, 2009 9:22:33 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 3024 ms
Mar 16, 2009 9:42:04 PM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Mar 16, 2009 9:42:05 PM org.apache.catalina.core.AprLifecycleListener
lifecycleEvent
INFO: Failed shutdown of Apache Portable Runtime
Mar 16, 2009 9:43:07 PM org.apache.catalina.core.AprLifecycleListener
lifecycleEvent
INFO: The Apache Tomcat Native library which allows optimal performance in
production environments was not found on the java.library.path:
/opt/java5/jre1.5.0_17/lib/i386/client:/opt/java5/jre1.5.0_17/lib/i386:/opt/java5/jre1.5.0_17/../lib/i386:/opt/CA/SharedComponents/lib
Mar 16, 2009 9:43:07 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 989 ms
Mar 16, 2009 9:43:07 PM org.apache.catalina.core...StandardService start
INFO: Starting service Catalina
Mar 16, 2009 9:43:07 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.25
Mar 16, 2009 9:43:07 PM org.apache..catalina.core.StandardHost start
INFO: XML validation disabled
Mar 16, 2009 9:43:10 PM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8029
Mar 16, 2009 9:43:10 PM org.apache.jk.server..JkMain start
INFO: Jk running ID=0 time=0/73 config=null
Mar 16, 2009 9:43:10 PM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Mar 16, 2009 9:43:10 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 3698 ms
I have moved the files that i copied over to "fix" my previous issue but with
no joy.
As a mid-tier novice, can anyone give me a few basic things to check that may
be at fault please ?
PATH is set to......
/sbin:/usr/sbin:/usr/local/sbin:/root/bin:/usr/local/bin:/usr/bin:/usr/X11R6/bin:/bin:/opt/gnome/bin:/opt/kde3/bin:/ford/thishost/unix/bin:/ford/thishost/unix/apps_bin
Many many thanks in advance......
Sean
ARS 7..1 patch 006
suse linux
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