Hi Team,
Even i m facing similar issue while upgrading CMDB from 2.0.1 to CMDB 2.1.0.
Please help me in finding the below error.
Error:
there was some problem during upgrade to BMC:CMDB 2.1 Patch 000 stage 3
using metadata-upgr-import-OSD.txt
Regards,
Salma
Sree Vyas wrote:
>
> Hello List,
>
> I am in upgrade CMDB Upgrade process with evironment:
>
> *Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0*
> AR System 7.1 patch 003, ITSM 7.02.02 Patch 4 and CMDB 2.0.1 Patch 3 with
> Windows Server 2003 R2 SP1 on SQL server 2005.
>
> Here is the "BMCAtriumCMDB-install.log":
>
> "23:53:25: --->>> OnFirstUIBefore
> 23:53:25: --->>> CheckingRequirements
> 23:53:25: <<<--- CheckingRequirements
> 23:53:32: --->>> GetServerList
> 23:53:32: The AR Server IDs are <SERVERNAME>
> 23:53:32: <<<--- GetServerList
> 23:53:32: --->>> getARInstallDir
> 23:53:32: <<<--- getARInstallDir
> 23:53:32: --->>> getARCfgFile
> 23:53:32: <<<--- getARCfgFile
> 23:53:32: --->>> getARPort
> 23:53:32: AR configuration file: D:\Program Files\AR
> System\<SERVERNAME>\conf\ar.cfg
> 23:53:32: Port number not found in ar.cfg.
> 23:53:32: There may be only one AR server on the current machine.
> 23:53:32: Port Number has been set to default value 0
> 23:53:32: <<<--- getARPort
> 23:53:38: --->>> RIKVerifyAdmin
> 23:53:38: Rik action: veradmin
> 23:53:38: <<<--- RIKVerifyAdmin
> 23:53:38: --->>> getARInstallDir
> 23:53:38: <<<--- getARInstallDir
> 23:53:38: --->>> getARCfgFile
> 23:53:38: <<<--- getARCfgFile
> 23:53:38: AR System Server Service Name: BMC Remedy Action Request
> System Server
> 23:53:38: --->>> CheckARServerVersion
> 23:53:38: --->>> GetSvrInfo
> 23:53:38: Rik action: getsvrinfo(4)
> 23:53:38: GetSvrInfo: Success Return: 0
> 23:53:38: <<<--- GetSvrInfo
> 23:53:38: AR Server: <SERVERNAME> version is 7.1.00 Patch 003
> 200805260630
> 23:53:38: --->>> RIKAppInfoVerCmp
> 23:53:38: Rik action: appinfo vercmp
> 23:53:38: <<<--- RIKAppInfoVerCmp
> 23:53:38: <<<--- CheckARServerVersion
> 23:53:38: --->>> ValidateLicense
> 23:53:38: --->>> runDriver
> 23:53:38: Converting
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
> mdb-license.drm to DOS format
> 23:53:38: Executing AR driver command:
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
> mdb-license.drm
> 23:53:48: <<<--- runDriver
> 23:53:48: Number Of Licenses: 1
> 23:53:48: <<<--- ValidateLicense
> 23:53:48: --->>> RIKItemsOnServer
> 23:53:48: Rik action: itemsonserver
> 23:53:49: RIKItemsOnServer: All items from
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\t
> ypemgr-mustitems.xml present on the server
> 23:53:49: <<<--- RIKItemsOnServer
> 23:53:49: --->>> RIKAppInfoVerCmp
> 23:53:49: Rik action: appinfo vercmp
> 23:53:50: <<<--- RIKAppInfoVerCmp
> 23:53:50: Remedy CMDB is found on the current server.
> 23:53:50: --->>> RIKAppInfoGet
> 23:53:50: Rik action: appinfo get
> 23:53:51: RIKAppInfoGet: Success Return: 0
> 23:53:51: <<<--- RIKAppInfoGet
> 23:53:51: --->>> RIKAppInfoVerCmp
> 23:53:51: Rik action: appinfo vercmp
> 23:53:52: <<<--- RIKAppInfoVerCmp
> 23:54:08: Type Management UI will be imported
> 23:54:08: <<<--- OnFirstUIBefore
> 23:54:08: --->>> OnMoveData
> 23:54:08: --->>> ProcessBeforeDataMove
> 23:54:08: --->>> RIKAppInfoGet
> 23:54:08: Rik action: appinfo get
> 23:54:08: RIKAppInfoGet: Success Return: 0
> 23:54:08: <<<--- RIKAppInfoGet
> 23:54:08: Installing product BMC Atrium CMDB 2.1.00
> 23:54:08: Data Language: English
> 23:55:46: --->>> GetSvrInfo
> 23:55:46: Rik action: getsvrinfo(1)
> 23:55:47: GetSvrInfo: Success Return: 0
> 23:55:47: <<<--- GetSvrInfo
> 23:55:47: <<<--- ProcessBeforeDataMove
> 23:55:47: --->>> Entering Function GetDevCacheMode
> 23:55:47: --->>> runDriver
> 23:55:47: Converting
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
> etdevcache.drm to DOS format
> 23:55:47: Executing AR driver command:
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
> etdevcache.drm
> 23:55:57: <<<--- runDriver
> 23:55:57: 1
> 23:55:57: <<<--- Exiting Function GetDevCacheMode
> 23:55:57: --->>> StopDependedService
> 23:56:32: Service BMC Remedy Email Engine - <SERVERNAME> stopped
> successfully.
> 23:56:32: --->>> PollServiceStop
> 23:56:35: <<<--- PollServiceStop
> 23:56:35: Attempting to stop service -bmcSlmCollector
> 23:56:35: --->>> PollServiceStop
> 23:57:11: Service -bmcSlmCollector failed to stop even after waiting.
> 23:57:11: <<<--- PollServiceStop
> 23:57:12: --->>> PollServiceStop
> 23:57:15: <<<--- PollServiceStop
> 23:59:27: --->>> PollServiceStart
> 23:59:30: <<<--- PollServiceStart
> 23:59:30: --->>> ARSWaitForBusyServer
> 23:59:45: --->>> GetSvrInfo
> 23:59:45: Rik action: getsvrinfo(4)
> 23:59:45: GetSvrInfo: Success Return: 0
> 23:59:45: <<<--- GetSvrInfo
> 23:59:45: <<<--- ARSWaitForBusyServer
> 23:59:47: --->>> PollServiceStart
> 23:59:50: <<<--- PollServiceStart
> 23:59:52: --->>> PollServiceStart
> 23:59:55: <<<--- PollServiceStart
> 23:59:55: <<<--- OnMoveData
> 23:59:55: --->>> OnFirstUIAfter
> 23:59:55: --->>> ProcessAfterDataMove
> 23:59:55: --->>> RIKLoadApp
> 23:59:55: Rik action: loadapp application definition file: D:\Program
> Files\AR System Applications\<SERVERNAME>\BMC
> Atrium CMDB\workflow\adf_license.xml
> 23:59:56: LOAD WORKFLOW: Success Return: 0
> 23:59:56: <<<--- RIKLoadApp
> 00:00:04: --->>> ARSWaitForBusyServer
> 00:00:19: --->>> GetSvrInfo
> 00:00:19: Rik action: getsvrinfo(4)
> 00:00:19: GetSvrInfo: Success Return: 0
> 00:00:19: <<<--- GetSvrInfo
> 00:00:19: <<<--- ARSWaitForBusyServer
> 00:00:19: --->>> getARCfgFile
> 00:00:19: <<<--- getARCfgFile
> 00:00:19: --->>> getARMonitorFile
> 00:00:19: AR Monitor configuration file: D:\Program Files\AR
> System\<SERVERNAME>\conf\armonitor.cfg
> 00:00:19: <<<--- getARMonitorFile
> 00:00:19: --->>> RestartARService
> 00:00:19: Restarting BMC Remedy Action Request System Server. Please wait.
> 00:00:19: --->>> StopDependedService
> 00:00:54: Service BMC Remedy Email Engine - <SERVERNAME> stopped
> successfully.
> 00:00:54: --->>> PollServiceStop
> 00:00:57: <<<--- PollServiceStop
> 00:00:57: Attempting to stop service -bmcSlmCollector
> 00:00:57: --->>> PollServiceStop
> 00:01:33: Service -bmcSlmCollector failed to stop even after waiting.
> 00:01:33: <<<--- PollServiceStop
> 00:01:34: --->>> PollServiceStop
> 00:01:37: <<<--- PollServiceStop
> 00:03:07: --->>> PollServiceStart
> 00:03:10: <<<--- PollServiceStart
> 00:03:10: --->>> ARSWaitForBusyServer
> 00:03:25: --->>> GetSvrInfo
> 00:03:25: Rik action: getsvrinfo(4)
> 00:03:26: GetSvrInfo: Success Return: 0
> 00:03:26: <<<--- GetSvrInfo
> 00:03:26: <<<--- ARSWaitForBusyServer
> 00:03:28: --->>> PollServiceStart
> 00:03:31: <<<--- PollServiceStart
> 00:03:33: --->>> PollServiceStart
> 00:03:36: <<<--- PollServiceStart
> 00:03:36: <<<--- RestartARService
> 00:03:36: --->>> RIKAppInfoGet
> 00:03:36: Rik action: appinfo get
> 00:03:36: RIKAppInfoGet: Success Return: 0
> 00:03:36: <<<--- RIKAppInfoGet
> 00:03:36: Entering CreateUprFile
> 00:03:36: Converting
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\u
> pgr.cfg to DOS format
> 00:03:36: Exiting CreateUprFile
> 00:03:36: Entering ParseUprFile
> 00:03:36: --->>> RIKAppInfoGet
> 00:03:36: Rik action: appinfo get
> 00:03:36: RIKAppInfoGet: Success Return: 0
> 00:03:36: <<<--- RIKAppInfoGet
> 00:03:36: Entering CheckSupportVersion
> 00:03:36: Converting
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\s
> upUpg.cfg to DOS format
> 00:03:37: Upgrade has detected current version of as 2.1.00 patch 000
> stage
> 2
> 00:03:37: 2.1.00 patch 000 stage
> 3,210patch000,metadata-upgr-import-OSD.txt
> 00:03:37: Entering RunUpgrade
> 00:03:37: Entering RunUpgFile
> 00:03:37: Loading OSDRIVER command D:\Program Files\AR System
> Applications\<SERVERNAME>\BMC Atrium
> CMDB\workflow\upgrade\210patch000\metadata-upgr-import-OSD.txt
> 00:03:37: --->>> runOSDriver
> 00:03:37: Converting
> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\m
> etadata-upgr-import-OSD.txt to DOS format
> 00:03:40: --->>> parseDriverLog
> 00:03:40: driver execution failed
> 00:03:40: <<<--- parseDriverLog
> 00:03:40: <<<--- runOSDriver
> 00:05:01: The was a problem during upgrade to BMC Atrium CMDB 2.1.00 patch
> 000 stage 3 using
> metadata-upgr-import-OSD.txt
> 00:05:01: --->>> CleanUpInstall
> 00:05:01: ICUUC32.DLL is still in memory.
> 00:05:01: ICUDT32.DLL is still in memory.
> 00:05:01: <<<--- CleanUpInstall
> =====================================================
> Installer log file location: D:\Program Files\AR System
> Applications\<SERVERNAME>\BMC Atrium
> CMDB\Logs\BMCAtriumCMDB-install.log
> AR System import log file directory: D:\Program Files\AR System
> Applications\<SERVERNAME>\BMC Atrium CMDB\Logs
>
> "
>
> Anybody faced this problem during the upgrade process? Any Ideal sloution
> to
> overcome this Error.
>
> Regards,
> Vyas.
>
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