Hi, We are facing a problem which installing SLM 7.0.2 on ARS 7.1 on Solaris SunOS and Oracle as the database.
As per the error logs, two def files are not being imported, and following is the error from the log file: [ERROR][Thu Feb 26 19:49:24.838] ImportFileNode- Non-zero rc in import of items in /opt/app/remedy/arsystem/au07qsn03ztels2/slm/ar/slm/ workflow/en/./sla_deplapp.def, result 2 [ERROR][Thu Feb 26 19:49:24.838] ImportFileNode- 552 Failure during SQL operation to the database ORA-00942: table or view does not exist [ERROR][Thu Feb 26 19:49:24.838] ImportFileNode- 552 Failure during SQL operation to the database ORA-00942: table or view does not exist [ERROR][Thu Feb 26 19:49:24.838] ImportFileNode- 552 Failure during SQL operation to the database ORA-00942: table or view does not exist [ERROR][Thu Feb 26 19:49:24.838] ImportFileNode- 552 Failure during SQL operation to the database ORA-00942: table or view does not exist [WARNING][Thu Feb 26 19:49:24.838] ImportFileNode- 55 The following item was not imported SLM:SystemMetrics [WARNING][Thu Feb 26 19:49:24.838] ImportFileNode- 55 The following item was not imported SLM:SLOResults [WARNING][Thu Feb 26 19:49:24.838] ImportFileNode- 55 The following item was not imported SLM:CollectionPoints [WARNING][Thu Feb 26 19:49:24.838] ImportFileNode- 55 The following item was not imported SLM:CollectionNodes [ERROR][Thu Feb 26 19:49:24.838] DefnImport- Defnimp failed, code 2, filename /opt/app/remedy/arsystem/au07qsn03ztels2/slm/ar/slm/workflow/ en/./sla_deplapp.def [ERROR][Thu Feb 26 19:50:12.216] ImportFileNode- Non-zero rc in import of items in /opt/app/remedy/arsystem/au07qsn03ztels2/slm/ar/slm/ workflow/en/./sla_menu.def, result 2 [ERROR][Thu Feb 26 19:50:12.216] ImportFileNode- 303 Form does not exist on server SLM:CollectionPoints [ERROR][Thu Feb 26 19:50:12.216] ImportFileNode- 303 Form does not exist on server SLM:CollectionNodes [ERROR][Thu Feb 26 19:50:12.216] ImportFileNode- 303 Form does not exist on server SLM:CollectionNodes [WARNING][Thu Feb 26 19:50:12.216] ImportFileNode- 55 The following item was not imported SLM:CollectionPointsMenu [WARNING][Thu Feb 26 19:50:12.216] ImportFileNode- 55 The following item was not imported SLM:CollectionNodesMenu [WARNING][Thu Feb 26 19:50:12.216] ImportFileNode- 55 The following item was not imported SLM:KPISample [ERROR][Thu Feb 26 19:50:12.216] DefnImport- Defnimp failed, code 2, filename /opt/app/remedy/arsystem/au07qsn03ztels2/slm/ar/slm/workflow/ en/./sla_menu.def sla_menu.def failed because sla_deplapp.def file had failed. Also, even from sla_deplapp.def file, only 4 view forms were not imported. On further investigation, we found that [as the error suggests] the underlying tables for the view forms were not present in the database. Below our system specifications OS: SunOS 5.10 Database: Oracle 10.2.0.3.0 - 64bi AR Server: ARS Version 7.1 Patch 4 APPS: CMDB 2.1 + ITSM 7.0.3 no patch installed [IM+PM+CM+AM] SLM Version: SLM 7.0.02 SLM Licenses are applied (BMC:Service Level Mgmt Application ) BMC_SLM_JAVA_HOME is set before installation Has anyone faced such a problem OR any suggestions to fix this ? Regards, Sumeet Das _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
