I don't remember if the Issue you're encountering was the same as mine but its a known issue & BMC had a hotfix to resolve it. I'm unaware in what patch release had they added it.
On Mon, Mar 2, 2009 at 6:52 AM, Salma Begum <[email protected]> wrote: > Hi Team, > > Even i m facing similar issue while upgrading CMDB from 2.0.1 to CMDB > 2.1.0. > Please help me in finding the below error. > > Error: > there was some problem during upgrade to BMC:CMDB 2.1 Patch 000 stage 3 > using metadata-upgr-import-OSD.txt > > > Regards, > Salma > > > Sree Vyas wrote: > > > > Hello List, > > > > I am in upgrade CMDB Upgrade process with evironment: > > > > *Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0* > > AR System 7.1 patch 003, ITSM 7.02.02 Patch 4 and CMDB 2.0.1 Patch 3 with > > Windows Server 2003 R2 SP1 on SQL server 2005. > > > > Here is the "BMCAtriumCMDB-install.log": > > > > "23:53:25: --->>> OnFirstUIBefore > > 23:53:25: --->>> CheckingRequirements > > 23:53:25: <<<--- CheckingRequirements > > 23:53:32: --->>> GetServerList > > 23:53:32: The AR Server IDs are <SERVERNAME> > > 23:53:32: <<<--- GetServerList > > 23:53:32: --->>> getARInstallDir > > 23:53:32: <<<--- getARInstallDir > > 23:53:32: --->>> getARCfgFile > > 23:53:32: <<<--- getARCfgFile > > 23:53:32: --->>> getARPort > > 23:53:32: AR configuration file: D:\Program Files\AR > > System\<SERVERNAME>\conf\ar.cfg > > 23:53:32: Port number not found in ar.cfg. > > 23:53:32: There may be only one AR server on the current machine. > > 23:53:32: Port Number has been set to default value 0 > > 23:53:32: <<<--- getARPort > > 23:53:38: --->>> RIKVerifyAdmin > > 23:53:38: Rik action: veradmin > > 23:53:38: <<<--- RIKVerifyAdmin > > 23:53:38: --->>> getARInstallDir > > 23:53:38: <<<--- getARInstallDir > > 23:53:38: --->>> getARCfgFile > > 23:53:38: <<<--- getARCfgFile > > 23:53:38: AR System Server Service Name: BMC Remedy Action Request > > System Server > > 23:53:38: --->>> CheckARServerVersion > > 23:53:38: --->>> GetSvrInfo > > 23:53:38: Rik action: getsvrinfo(4) > > 23:53:38: GetSvrInfo: Success Return: 0 > > 23:53:38: <<<--- GetSvrInfo > > 23:53:38: AR Server: <SERVERNAME> version is 7.1.00 Patch 003 > > 200805260630 > > 23:53:38: --->>> RIKAppInfoVerCmp > > 23:53:38: Rik action: appinfo vercmp > > 23:53:38: <<<--- RIKAppInfoVerCmp > > 23:53:38: <<<--- CheckARServerVersion > > 23:53:38: --->>> ValidateLicense > > 23:53:38: --->>> runDriver > > 23:53:38: Converting > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c > > mdb-license.drm to DOS format > > 23:53:38: Executing AR driver command: > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c > > mdb-license.drm > > 23:53:48: <<<--- runDriver > > 23:53:48: Number Of Licenses: 1 > > 23:53:48: <<<--- ValidateLicense > > 23:53:48: --->>> RIKItemsOnServer > > 23:53:48: Rik action: itemsonserver > > 23:53:49: RIKItemsOnServer: All items from > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\t > > ypemgr-mustitems.xml present on the server > > 23:53:49: <<<--- RIKItemsOnServer > > 23:53:49: --->>> RIKAppInfoVerCmp > > 23:53:49: Rik action: appinfo vercmp > > 23:53:50: <<<--- RIKAppInfoVerCmp > > 23:53:50: Remedy CMDB is found on the current server. > > 23:53:50: --->>> RIKAppInfoGet > > 23:53:50: Rik action: appinfo get > > 23:53:51: RIKAppInfoGet: Success Return: 0 > > 23:53:51: <<<--- RIKAppInfoGet > > 23:53:51: --->>> RIKAppInfoVerCmp > > 23:53:51: Rik action: appinfo vercmp > > 23:53:52: <<<--- RIKAppInfoVerCmp > > 23:54:08: Type Management UI will be imported > > 23:54:08: <<<--- OnFirstUIBefore > > 23:54:08: --->>> OnMoveData > > 23:54:08: --->>> ProcessBeforeDataMove > > 23:54:08: --->>> RIKAppInfoGet > > 23:54:08: Rik action: appinfo get > > 23:54:08: RIKAppInfoGet: Success Return: 0 > > 23:54:08: <<<--- RIKAppInfoGet > > 23:54:08: Installing product BMC Atrium CMDB 2.1.00 > > 23:54:08: Data Language: English > > 23:55:46: --->>> GetSvrInfo > > 23:55:46: Rik action: getsvrinfo(1) > > 23:55:47: GetSvrInfo: Success Return: 0 > > 23:55:47: <<<--- GetSvrInfo > > 23:55:47: <<<--- ProcessBeforeDataMove > > 23:55:47: --->>> Entering Function GetDevCacheMode > > 23:55:47: --->>> runDriver > > 23:55:47: Converting > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g > > etdevcache.drm to DOS format > > 23:55:47: Executing AR driver command: > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g > > etdevcache.drm > > 23:55:57: <<<--- runDriver > > 23:55:57: 1 > > 23:55:57: <<<--- Exiting Function GetDevCacheMode > > 23:55:57: --->>> StopDependedService > > 23:56:32: Service BMC Remedy Email Engine - <SERVERNAME> stopped > > successfully. > > 23:56:32: --->>> PollServiceStop > > 23:56:35: <<<--- PollServiceStop > > 23:56:35: Attempting to stop service -bmcSlmCollector > > 23:56:35: --->>> PollServiceStop > > 23:57:11: Service -bmcSlmCollector failed to stop even after waiting. > > 23:57:11: <<<--- PollServiceStop > > 23:57:12: --->>> PollServiceStop > > 23:57:15: <<<--- PollServiceStop > > 23:59:27: --->>> PollServiceStart > > 23:59:30: <<<--- PollServiceStart > > 23:59:30: --->>> ARSWaitForBusyServer > > 23:59:45: --->>> GetSvrInfo > > 23:59:45: Rik action: getsvrinfo(4) > > 23:59:45: GetSvrInfo: Success Return: 0 > > 23:59:45: <<<--- GetSvrInfo > > 23:59:45: <<<--- ARSWaitForBusyServer > > 23:59:47: --->>> PollServiceStart > > 23:59:50: <<<--- PollServiceStart > > 23:59:52: --->>> PollServiceStart > > 23:59:55: <<<--- PollServiceStart > > 23:59:55: <<<--- OnMoveData > > 23:59:55: --->>> OnFirstUIAfter > > 23:59:55: --->>> ProcessAfterDataMove > > 23:59:55: --->>> RIKLoadApp > > 23:59:55: Rik action: loadapp application definition file: D:\Program > > Files\AR System Applications\<SERVERNAME>\BMC > > Atrium CMDB\workflow\adf_license.xml > > 23:59:56: LOAD WORKFLOW: Success Return: 0 > > 23:59:56: <<<--- RIKLoadApp > > 00:00:04: --->>> ARSWaitForBusyServer > > 00:00:19: --->>> GetSvrInfo > > 00:00:19: Rik action: getsvrinfo(4) > > 00:00:19: GetSvrInfo: Success Return: 0 > > 00:00:19: <<<--- GetSvrInfo > > 00:00:19: <<<--- ARSWaitForBusyServer > > 00:00:19: --->>> getARCfgFile > > 00:00:19: <<<--- getARCfgFile > > 00:00:19: --->>> getARMonitorFile > > 00:00:19: AR Monitor configuration file: D:\Program Files\AR > > System\<SERVERNAME>\conf\armonitor.cfg > > 00:00:19: <<<--- getARMonitorFile > > 00:00:19: --->>> RestartARService > > 00:00:19: Restarting BMC Remedy Action Request System Server. Please > wait. > > 00:00:19: --->>> StopDependedService > > 00:00:54: Service BMC Remedy Email Engine - <SERVERNAME> stopped > > successfully. > > 00:00:54: --->>> PollServiceStop > > 00:00:57: <<<--- PollServiceStop > > 00:00:57: Attempting to stop service -bmcSlmCollector > > 00:00:57: --->>> PollServiceStop > > 00:01:33: Service -bmcSlmCollector failed to stop even after waiting. > > 00:01:33: <<<--- PollServiceStop > > 00:01:34: --->>> PollServiceStop > > 00:01:37: <<<--- PollServiceStop > > 00:03:07: --->>> PollServiceStart > > 00:03:10: <<<--- PollServiceStart > > 00:03:10: --->>> ARSWaitForBusyServer > > 00:03:25: --->>> GetSvrInfo > > 00:03:25: Rik action: getsvrinfo(4) > > 00:03:26: GetSvrInfo: Success Return: 0 > > 00:03:26: <<<--- GetSvrInfo > > 00:03:26: <<<--- ARSWaitForBusyServer > > 00:03:28: --->>> PollServiceStart > > 00:03:31: <<<--- PollServiceStart > > 00:03:33: --->>> PollServiceStart > > 00:03:36: <<<--- PollServiceStart > > 00:03:36: <<<--- RestartARService > > 00:03:36: --->>> RIKAppInfoGet > > 00:03:36: Rik action: appinfo get > > 00:03:36: RIKAppInfoGet: Success Return: 0 > > 00:03:36: <<<--- RIKAppInfoGet > > 00:03:36: Entering CreateUprFile > > 00:03:36: Converting > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\u > > pgr.cfg to DOS format > > 00:03:36: Exiting CreateUprFile > > 00:03:36: Entering ParseUprFile > > 00:03:36: --->>> RIKAppInfoGet > > 00:03:36: Rik action: appinfo get > > 00:03:36: RIKAppInfoGet: Success Return: 0 > > 00:03:36: <<<--- RIKAppInfoGet > > 00:03:36: Entering CheckSupportVersion > > 00:03:36: Converting > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\s > > upUpg.cfg to DOS format > > 00:03:37: Upgrade has detected current version of as 2.1.00 patch 000 > > stage > > 2 > > 00:03:37: 2.1.00 patch 000 stage > > 3,210patch000,metadata-upgr-import-OSD.txt > > 00:03:37: Entering RunUpgrade > > 00:03:37: Entering RunUpgFile > > 00:03:37: Loading OSDRIVER command D:\Program Files\AR System > > Applications\<SERVERNAME>\BMC Atrium > > CMDB\workflow\upgrade\210patch000\metadata-upgr-import-OSD.txt > > 00:03:37: --->>> runOSDriver > > 00:03:37: Converting > > > C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\m > > etadata-upgr-import-OSD.txt to DOS format > > 00:03:40: --->>> parseDriverLog > > 00:03:40: driver execution failed > > 00:03:40: <<<--- parseDriverLog > > 00:03:40: <<<--- runOSDriver > > 00:05:01: The was a problem during upgrade to BMC Atrium CMDB 2.1.00 > patch > > 000 stage 3 using > > metadata-upgr-import-OSD.txt > > 00:05:01: --->>> CleanUpInstall > > 00:05:01: ICUUC32.DLL is still in memory. > > 00:05:01: ICUDT32.DLL is still in memory. > > 00:05:01: <<<--- CleanUpInstall > > ===================================================== > > Installer log file location: D:\Program Files\AR System > > Applications\<SERVERNAME>\BMC Atrium > > CMDB\Logs\BMCAtriumCMDB-install.log > > AR System import log file directory: D:\Program Files\AR System > > Applications\<SERVERNAME>\BMC Atrium CMDB\Logs > > > > " > > > > Anybody faced this problem during the upgrade process? Any Ideal sloution > > to > > overcome this Error. > > > > Regards, > > Vyas. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > View this message in context: > http://n2.nabble.com/Upgrading-CMDB-2.0.1-patch-3-to-CMDB-2.1.0-ERROR-tp1097374p2408768.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
