Did you solve this?
Were there any useful messages in any of the files in the Logs folder in
the CMDB install path?
If the server is in admin-only mode then remove this selection and try
again as this will cause the upgrade to fail.
Cheers
Peter
> Hi Team,
>
> Even i m facing similar issue while upgrading CMDB from 2.0.1 to CMDB
> 2.1.0.
> Please help me in finding the below error.
>
> Error:
> there was some problem during upgrade to BMC:CMDB 2.1 Patch 000 stage 3
> using metadata-upgr-import-OSD.txt
>
>
> Regards,
> Salma
>
>
> Sree Vyas wrote:
>>
>> Hello List,
>>
>> I am in upgrade CMDB Upgrade process with evironment:
>>
>> *Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0*
>> AR System 7.1 patch 003, ITSM 7.02.02 Patch 4 and CMDB 2.0.1 Patch 3
>> with
>> Windows Server 2003 R2 SP1 on SQL server 2005.
>>
>> Here is the "BMCAtriumCMDB-install.log":
>>
>> "23:53:25: --->>> OnFirstUIBefore
>> 23:53:25: --->>> CheckingRequirements
>> 23:53:25: <<<--- CheckingRequirements
>> 23:53:32: --->>> GetServerList
>> 23:53:32: The AR Server IDs are <SERVERNAME>
>> 23:53:32: <<<--- GetServerList
>> 23:53:32: --->>> getARInstallDir
>> 23:53:32: <<<--- getARInstallDir
>> 23:53:32: --->>> getARCfgFile
>> 23:53:32: <<<--- getARCfgFile
>> 23:53:32: --->>> getARPort
>> 23:53:32: AR configuration file: D:\Program Files\AR
>> System\<SERVERNAME>\conf\ar.cfg
>> 23:53:32: Port number not found in ar.cfg.
>> 23:53:32: There may be only one AR server on the current machine.
>> 23:53:32: Port Number has been set to default value 0
>> 23:53:32: <<<--- getARPort
>> 23:53:38: --->>> RIKVerifyAdmin
>> 23:53:38: Rik action: veradmin
>> 23:53:38: <<<--- RIKVerifyAdmin
>> 23:53:38: --->>> getARInstallDir
>> 23:53:38: <<<--- getARInstallDir
>> 23:53:38: --->>> getARCfgFile
>> 23:53:38: <<<--- getARCfgFile
>> 23:53:38: AR System Server Service Name: BMC Remedy Action Request
>> System Server
>> 23:53:38: --->>> CheckARServerVersion
>> 23:53:38: --->>> GetSvrInfo
>> 23:53:38: Rik action: getsvrinfo(4)
>> 23:53:38: GetSvrInfo: Success Return: 0
>> 23:53:38: <<<--- GetSvrInfo
>> 23:53:38: AR Server: <SERVERNAME> version is 7.1.00 Patch 003
>> 200805260630
>> 23:53:38: --->>> RIKAppInfoVerCmp
>> 23:53:38: Rik action: appinfo vercmp
>> 23:53:38: <<<--- RIKAppInfoVerCmp
>> 23:53:38: <<<--- CheckARServerVersion
>> 23:53:38: --->>> ValidateLicense
>> 23:53:38: --->>> runDriver
>> 23:53:38: Converting
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
>> mdb-license.drm to DOS format
>> 23:53:38: Executing AR driver command:
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
>> mdb-license.drm
>> 23:53:48: <<<--- runDriver
>> 23:53:48: Number Of Licenses: 1
>> 23:53:48: <<<--- ValidateLicense
>> 23:53:48: --->>> RIKItemsOnServer
>> 23:53:48: Rik action: itemsonserver
>> 23:53:49: RIKItemsOnServer: All items from
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\t
>> ypemgr-mustitems.xml present on the server
>> 23:53:49: <<<--- RIKItemsOnServer
>> 23:53:49: --->>> RIKAppInfoVerCmp
>> 23:53:49: Rik action: appinfo vercmp
>> 23:53:50: <<<--- RIKAppInfoVerCmp
>> 23:53:50: Remedy CMDB is found on the current server.
>> 23:53:50: --->>> RIKAppInfoGet
>> 23:53:50: Rik action: appinfo get
>> 23:53:51: RIKAppInfoGet: Success Return: 0
>> 23:53:51: <<<--- RIKAppInfoGet
>> 23:53:51: --->>> RIKAppInfoVerCmp
>> 23:53:51: Rik action: appinfo vercmp
>> 23:53:52: <<<--- RIKAppInfoVerCmp
>> 23:54:08: Type Management UI will be imported
>> 23:54:08: <<<--- OnFirstUIBefore
>> 23:54:08: --->>> OnMoveData
>> 23:54:08: --->>> ProcessBeforeDataMove
>> 23:54:08: --->>> RIKAppInfoGet
>> 23:54:08: Rik action: appinfo get
>> 23:54:08: RIKAppInfoGet: Success Return: 0
>> 23:54:08: <<<--- RIKAppInfoGet
>> 23:54:08: Installing product BMC Atrium CMDB 2.1.00
>> 23:54:08: Data Language: English
>> 23:55:46: --->>> GetSvrInfo
>> 23:55:46: Rik action: getsvrinfo(1)
>> 23:55:47: GetSvrInfo: Success Return: 0
>> 23:55:47: <<<--- GetSvrInfo
>> 23:55:47: <<<--- ProcessBeforeDataMove
>> 23:55:47: --->>> Entering Function GetDevCacheMode
>> 23:55:47: --->>> runDriver
>> 23:55:47: Converting
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
>> etdevcache.drm to DOS format
>> 23:55:47: Executing AR driver command:
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
>> etdevcache.drm
>> 23:55:57: <<<--- runDriver
>> 23:55:57: 1
>> 23:55:57: <<<--- Exiting Function GetDevCacheMode
>> 23:55:57: --->>> StopDependedService
>> 23:56:32: Service BMC Remedy Email Engine - <SERVERNAME> stopped
>> successfully.
>> 23:56:32: --->>> PollServiceStop
>> 23:56:35: <<<--- PollServiceStop
>> 23:56:35: Attempting to stop service -bmcSlmCollector
>> 23:56:35: --->>> PollServiceStop
>> 23:57:11: Service -bmcSlmCollector failed to stop even after waiting.
>> 23:57:11: <<<--- PollServiceStop
>> 23:57:12: --->>> PollServiceStop
>> 23:57:15: <<<--- PollServiceStop
>> 23:59:27: --->>> PollServiceStart
>> 23:59:30: <<<--- PollServiceStart
>> 23:59:30: --->>> ARSWaitForBusyServer
>> 23:59:45: --->>> GetSvrInfo
>> 23:59:45: Rik action: getsvrinfo(4)
>> 23:59:45: GetSvrInfo: Success Return: 0
>> 23:59:45: <<<--- GetSvrInfo
>> 23:59:45: <<<--- ARSWaitForBusyServer
>> 23:59:47: --->>> PollServiceStart
>> 23:59:50: <<<--- PollServiceStart
>> 23:59:52: --->>> PollServiceStart
>> 23:59:55: <<<--- PollServiceStart
>> 23:59:55: <<<--- OnMoveData
>> 23:59:55: --->>> OnFirstUIAfter
>> 23:59:55: --->>> ProcessAfterDataMove
>> 23:59:55: --->>> RIKLoadApp
>> 23:59:55: Rik action: loadapp application definition file: D:\Program
>> Files\AR System Applications\<SERVERNAME>\BMC
>> Atrium CMDB\workflow\adf_license.xml
>> 23:59:56: LOAD WORKFLOW: Success Return: 0
>> 23:59:56: <<<--- RIKLoadApp
>> 00:00:04: --->>> ARSWaitForBusyServer
>> 00:00:19: --->>> GetSvrInfo
>> 00:00:19: Rik action: getsvrinfo(4)
>> 00:00:19: GetSvrInfo: Success Return: 0
>> 00:00:19: <<<--- GetSvrInfo
>> 00:00:19: <<<--- ARSWaitForBusyServer
>> 00:00:19: --->>> getARCfgFile
>> 00:00:19: <<<--- getARCfgFile
>> 00:00:19: --->>> getARMonitorFile
>> 00:00:19: AR Monitor configuration file: D:\Program Files\AR
>> System\<SERVERNAME>\conf\armonitor.cfg
>> 00:00:19: <<<--- getARMonitorFile
>> 00:00:19: --->>> RestartARService
>> 00:00:19: Restarting BMC Remedy Action Request System Server. Please
>> wait.
>> 00:00:19: --->>> StopDependedService
>> 00:00:54: Service BMC Remedy Email Engine - <SERVERNAME> stopped
>> successfully.
>> 00:00:54: --->>> PollServiceStop
>> 00:00:57: <<<--- PollServiceStop
>> 00:00:57: Attempting to stop service -bmcSlmCollector
>> 00:00:57: --->>> PollServiceStop
>> 00:01:33: Service -bmcSlmCollector failed to stop even after waiting.
>> 00:01:33: <<<--- PollServiceStop
>> 00:01:34: --->>> PollServiceStop
>> 00:01:37: <<<--- PollServiceStop
>> 00:03:07: --->>> PollServiceStart
>> 00:03:10: <<<--- PollServiceStart
>> 00:03:10: --->>> ARSWaitForBusyServer
>> 00:03:25: --->>> GetSvrInfo
>> 00:03:25: Rik action: getsvrinfo(4)
>> 00:03:26: GetSvrInfo: Success Return: 0
>> 00:03:26: <<<--- GetSvrInfo
>> 00:03:26: <<<--- ARSWaitForBusyServer
>> 00:03:28: --->>> PollServiceStart
>> 00:03:31: <<<--- PollServiceStart
>> 00:03:33: --->>> PollServiceStart
>> 00:03:36: <<<--- PollServiceStart
>> 00:03:36: <<<--- RestartARService
>> 00:03:36: --->>> RIKAppInfoGet
>> 00:03:36: Rik action: appinfo get
>> 00:03:36: RIKAppInfoGet: Success Return: 0
>> 00:03:36: <<<--- RIKAppInfoGet
>> 00:03:36: Entering CreateUprFile
>> 00:03:36: Converting
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\u
>> pgr.cfg to DOS format
>> 00:03:36: Exiting CreateUprFile
>> 00:03:36: Entering ParseUprFile
>> 00:03:36: --->>> RIKAppInfoGet
>> 00:03:36: Rik action: appinfo get
>> 00:03:36: RIKAppInfoGet: Success Return: 0
>> 00:03:36: <<<--- RIKAppInfoGet
>> 00:03:36: Entering CheckSupportVersion
>> 00:03:36: Converting
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\s
>> upUpg.cfg to DOS format
>> 00:03:37: Upgrade has detected current version of as 2.1.00 patch 000
>> stage
>> 2
>> 00:03:37: 2.1.00 patch 000 stage
>> 3,210patch000,metadata-upgr-import-OSD.txt
>> 00:03:37: Entering RunUpgrade
>> 00:03:37: Entering RunUpgFile
>> 00:03:37: Loading OSDRIVER command D:\Program Files\AR System
>> Applications\<SERVERNAME>\BMC Atrium
>> CMDB\workflow\upgrade\210patch000\metadata-upgr-import-OSD.txt
>> 00:03:37: --->>> runOSDriver
>> 00:03:37: Converting
>> C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\m
>> etadata-upgr-import-OSD.txt to DOS format
>> 00:03:40: --->>> parseDriverLog
>> 00:03:40: driver execution failed
>> 00:03:40: <<<--- parseDriverLog
>> 00:03:40: <<<--- runOSDriver
>> 00:05:01: The was a problem during upgrade to BMC Atrium CMDB 2.1.00
>> patch
>> 000 stage 3 using
>> metadata-upgr-import-OSD.txt
>> 00:05:01: --->>> CleanUpInstall
>> 00:05:01: ICUUC32.DLL is still in memory.
>> 00:05:01: ICUDT32.DLL is still in memory.
>> 00:05:01: <<<--- CleanUpInstall
>> =====================================================
>> Installer log file location: D:\Program Files\AR System
>> Applications\<SERVERNAME>\BMC Atrium
>> CMDB\Logs\BMCAtriumCMDB-install.log
>> AR System import log file directory: D:\Program Files\AR System
>> Applications\<SERVERNAME>\BMC Atrium CMDB\Logs
>>
>> "
>>
>> Anybody faced this problem during the upgrade process? Any Ideal
>> sloution
>> to
>> overcome this Error.
>>
>> Regards,
>> Vyas.
>>
>> _______________________________________________________________________________
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>>
>>
>
> --
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> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
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