Anne, Thanks,
Looks like something I will need to play with in my free time. Also I might help with customers looking for training and load testing. Thanks and have a good weekend, Howard On Fri, Feb 20, 2009 at 3:31 PM, Brock, Anne <[email protected]> wrote: > Yes, it works with both web and windows client applications. > > Here's the link to the info on the bmc site: > http://www.bmc.com/products/proddocview/0,2832,19052_19429_125713036_167534,00.html > > The "Getting Started" guide on the Support Documentation site has a section > called "General Workflow" that walks through the end user experience pretty > well. > > Thanks, > Anne Brock > Principal SC > BMC Software > > *** note my opinions are not necessarily those of BMC Software *** > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Howard > Richter > Sent: Fri 2/20/2009 12:17 PM > To: [email protected] > Subject: Re: BMC's Desktop Capture product > > > ** > Anne, > > Is it for both web and client users, like a macro recorder? > > Howard > > > On Fri, Feb 20, 2009 at 1:48 PM, Brock, Anne <[email protected]> wrote: > > > ** > Well, now that you all mention it.... > > BMC's Desktop Capture allows customers to run essentially a > recorder on their PC while recreating their problem. The advantage to the > support people is they send the customer a link; the customer runs the link > at their convenience; and the recording is automatically attached to the > Incident Ticket. The support person and customer don't have to link up via > phone or some kind of desktop sharing program. The recorder captures a lot > of information, including performance and system information. So this is > more than just doing a Webex recording. > > The end user has the comfort of running at their own time and > without having an IT Technician accessing their desktop. The support person > spends less time on the phone. > > And, if you have BMC's Application Problem Resolution product > (formerly Identify), the data from the Desktop Capture can be fed in to > that. > > If you go to bmcwebinars.webex.com <http://bmcwebinars.webex.com/> > and search for "Desktop Capture", you'll see two upcoming webexes, one on > March 3rd, one on March 18th, that you can register for Not sure where the > Feb. 26th sign up is. > > Or of course you can always contact your account rep who will be > happy to set up a web demo for you! > > Thanks, > Anne Brock > Principal SC > BMC Software > > *** note my opinions are not necessarily those of BMC Software *** > > ________________________________ > > > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Bob Rowe > > Sent: Friday, February 20, 2009 10:39 AM > To: [email protected] > Subject: Re: BMC's Desktop Capture product > > > ** > That I don't know. BMC will have a webinar on Feb 26. > > How would such a capture be of use to the Tier 1 or Tier 2 folks? > > On Fri, Feb 20, 2009 at 1:26 PM, Lammey, Peter A. < > [email protected]> wrote: > > > ** > Does it capture performance as well (how long it took a user > to go from screen to screen or how long it took to go to a submit to modify > window on a ticket, etc)? > > > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Bob Rowe > Sent: Friday, February 20, 2009 1:21 PM > To: [email protected] > Subject: BMC's Desktop Capture product > > > ** > Has anyone on the list used BMC's Desktop Capture, BDC? BMC > is billing it as a Flight Recorder that will capture everything the user is > doing in Remedy up until he or she encounters an error in the ITSM app he or > she is using. Then the user forwards that capture to the Tier 2 folks who > are saved "lots of time, etc." by the recording. > > It sounds like a loop recorder of, for instance, a minute or > so of desktop activity that stops recording on an error. Actually, it sounds > pretty interesting. > > -- > Bob Rowe, Remedy Action Request System Development and > Administration > [email protected] > "The golden rule is to test everything in the light of > reason and experience, no matter from where it comes." > Mohandas K. Gandhi > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" html___ > > ________________________________ > > Please consider the environment before printing this e-mail. > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" html___ > > > > > -- > Bob Rowe, Remedy Action Request System Development and > Administration > [email protected] > "The golden rule is to test everything in the light of reason and > experience, no matter from where it comes." > Mohandas K. Gandhi > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [email protected] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
