That I don't know. BMC will have a webinar on Feb 26. How would such a capture be of use to the Tier 1 or Tier 2 folks? On Fri, Feb 20, 2009 at 1:26 PM, Lammey, Peter A. <[email protected]>wrote:
> ** Does it capture performance as well (how long it took a user to go from > screen to screen or how long it took to go to a submit to modify window on a > ticket, etc)? > > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Bob Rowe > *Sent:* Friday, February 20, 2009 1:21 PM > *To:* [email protected] > *Subject:* BMC's Desktop Capture product > > ** > Has anyone on the list used BMC's Desktop Capture, BDC? BMC is billing it > as a Flight Recorder that will capture everything the user is doing in > Remedy up until he or she encounters an error in the ITSM app he or she is > using. Then the user forwards that capture to the Tier 2 folks who are saved > "lots of time, etc." by the recording. > > It sounds like a loop recorder of, for instance, a minute or so of desktop > activity that stops recording on an error. Actually, it sounds pretty > interesting. > > -- > Bob Rowe, Remedy Action Request System Development and Administration > [email protected] > "The golden rule is to test everything in the light of reason and > experience, no matter from where it comes." > Mohandas K. Gandhi > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > ------------------------------ > Please consider the environment before printing this e-mail. > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ -- Bob Rowe, Remedy Action Request System Development and Administration [email protected] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
