Anne, Is it for both web and client users, like a macro recorder?
Howard On Fri, Feb 20, 2009 at 1:48 PM, Brock, Anne <[email protected]> wrote: > ** Well, now that you all mention it.... > > BMC's Desktop Capture allows customers to run essentially a recorder on > their PC while recreating their problem. The advantage to the support people > is they send the customer a link; the customer runs the link at their > convenience; and the recording is automatically attached to the Incident > Ticket. The support person and customer don't have to link up via phone or > some kind of desktop sharing program. The recorder captures a lot of > information, including performance and system information. So this is more > than just doing a Webex recording. > > The end user has the comfort of running at their own time and without > having an IT Technician accessing their desktop. The support person spends > less time on the phone. > > And, if you have BMC's Application Problem Resolution product (formerly > Identify), the data from the Desktop Capture can be fed in to that. > > If you go to bmcwebinars.webex.com and search for "Desktop Capture", > you'll see two upcoming webexes, one on March 3rd, one on March 18th, that > you can register for Not sure where the Feb. 26th sign up is. > > Or of course you can always contact your account rep who will be happy to > set up a web demo for you! > > Thanks, > Anne Brock > Principal SC > BMC Software > > *** note my opinions are not necessarily those of BMC Software *** > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Bob Rowe > *Sent:* Friday, February 20, 2009 10:39 AM > *To:* [email protected] > *Subject:* Re: BMC's Desktop Capture product > > ** That I don't know. BMC will have a webinar on Feb 26. > > How would such a capture be of use to the Tier 1 or Tier 2 folks? > On Fri, Feb 20, 2009 at 1:26 PM, Lammey, Peter A. <[email protected] > > wrote: > >> ** Does it capture performance as well (how long it took a user to go >> from screen to screen or how long it took to go to a submit to modify window >> on a ticket, etc)? >> >> >> Thanks >> Peter Lammey >> ESPN IT Client Architecture and Automation >> 860-766-4761 >> >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Bob Rowe >> *Sent:* Friday, February 20, 2009 1:21 PM >> *To:* [email protected] >> *Subject:* BMC's Desktop Capture product >> >> ** >> Has anyone on the list used BMC's Desktop Capture, BDC? BMC is billing >> it as a Flight Recorder that will capture everything the user is doing in >> Remedy up until he or she encounters an error in the ITSM app he or she is >> using. Then the user forwards that capture to the Tier 2 folks who are saved >> "lots of time, etc." by the recording. >> >> It sounds like a loop recorder of, for instance, a minute or so of desktop >> activity that stops recording on an error. Actually, it sounds pretty >> interesting. >> >> -- >> Bob Rowe, Remedy Action Request System Development and Administration >> [email protected] >> "The golden rule is to test everything in the light of reason and >> experience, no matter from where it comes." >> Mohandas K. Gandhi >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> >> ------------------------------ >> Please consider the environment before printing this e-mail. >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ >> > > > > > -- > Bob Rowe, Remedy Action Request System Development and Administration > [email protected] > "The golden rule is to test everything in the light of reason and > experience, no matter from where it comes." > Mohandas K. Gandhi > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
