How big is their implementation (number of users, Incident/month, item
in the CMDB,... other key figures)?
How many integrations do they have? With which applications?
Load balancers?
What version do they come from?
Is it an ARS upgrade, or also an ITSM upgrade?
If ITSM upgrade, is their current version vanilla or customized?
What interface are they using (User Tool, Web, some mobile stuff...)
Also a DB upgrade? Hardware upgrade?
Mind compatibility issues.....
Don't forget user training and resistance to change.
Well, that's it for a start. Hope this helps.
Kaïs
[email protected]
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Bradford Bingel wrote:
**
Our large client has an equally large Remedy 7 upgrade planned for
later this year. Another consulting firm has been engaged for that
planning effort and has presented an initial project plan and list of
milestones. Our services have (so far) been limited to developing
project management best practices and PM mentoring, but now the client
has asked us to weigh in on the proposed upgrade plan. At first
glance it appears to overly cumbersome, requiring large amounts of
additional consulting services. The client has implied they're
concerned they are being used to shore up that vendor's sagging
revenues in today's economy. We're inclined to agree, but promised we
would seek out an objective, third-party opinion -- namely_ yours_,
the ARSlist faithful.
If you're willing please share your project plans (with key
milestones), suggestions, concerns, and "gotcha's" for a typical
Remedy upgrade. Ideally we're looking for a list of 10-20 key
milestones, with prerequisite tasks and any dependencies.
Many thanks in advance!
-- Bing
Bradford Bingel ("Bing")
ITM3 California
[email protected] (email)
925-260-6394 (mobile)
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