Also, is it just a version upgrade, or does it also factor in a migration to a new platform (eg. Windows to Solaris, SQL Server to Oracle)? Possible a few interesting gotchas in moving from SQL Server to Oracle ... Regards Dave
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Hall Chad - chahal Sent: 14 January 2009 15:49 To: [email protected] Subject: Re: Remedy 7 Upgrade Project Plan (with Milestones) ** Is this just an AR Server upgrade? Or is ITSM involved? Do they also use DSO, Approval Server, Flashboards, FTS, etc? There's a big difference between upgrading ARS and upgrading all the other apps and components along with it. Chad Hall (501) 342-2650 _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bradford Bingel Sent: Wednesday, January 14, 2009 9:29 AM To: [email protected] Subject: Remedy 7 Upgrade Project Plan (with Milestones) Our large client has an equally large Remedy 7 upgrade planned for later this year. Another consulting firm has been engaged for that planning effort and has presented an initial project plan and list of milestones. Our services have (so far) been limited to developing project management best practices and PM mentoring, but now the client has asked us to weigh in on the proposed upgrade plan. At first glance it appears to overly cumbersome, requiring large amounts of additional consulting services. The client has implied they're concerned they are being used to shore up that vendor's sagging revenues in today's economy. We're inclined to agree, but promised we would seek out an objective, third-party opinion -- namely yours, the ARSlist faithful. If you're willing please share your project plans (with key milestones), suggestions, concerns, and "gotcha's" for a typical Remedy upgrade. Ideally we're looking for a list of 10-20 key milestones, with prerequisite tasks and any dependencies. Many thanks in advance! -- Bing Bradford Bingel ("Bing") ITM3 California [email protected] (email) 925-260-6394 (mobile) ************************************************************************* The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************* __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
