Good morning List, I've got a couple of strange ones for the list this morning. One of our techs found serveral Task Tickets that were in a status of Staging in the system.
He was the only tech who could see the tickets in the console window even though the tasks are assigned only at the group level, so anyone else in his group should see them in the console too but don't. That is strange item one. Strange item two is that after sucessfully search for the tasks, I can't open or search for the parent Change ticket. Here is the warning message I am receiveing: The owner request does not exist yet and cannot be opened. (ARWARN 45162) The preceding message occurred during the execution of active link TMS:SHR:OpenRootRequestDoesNotExist -- action 1. (ARNOTE 1101) My thought is that perhaps the parent change tickets were deleted from the system. Does that make sense? Any other thoughts on this? Is there any sort of audit that takes place for when an item is deleted from the system? We are running version 7.0.01 patch 006 in a Windows environment with SQL 2005. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
