Sorry Ty....just getting back to my desk now....crazy afternoon. I'll try this now.
Thanks, Lou -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, March 12, 2008 1:44 PM To: [email protected] Subject: Re: Audit Log for Deleted Tickets Lou - did it work? On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]> wrote: > Thanks Ty I'll give that a go. > > Lou > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, March 12, 2008 11:44 AM > To: [email protected] > Subject: Re: Audit Log for Deleted Tickets > > I had this happen to - it is due to the fact that someone is blanking > out the "Assignee", but Remedy is not blanking out the hidden Assigned > To field. Do a report with the Assignee and Assigned To and you will > see the problem. > > Hope this helps. > > Ty > > > On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]> wrote: > > Good morning List, > > > > I've got a couple of strange ones for the list this morning. One of > > our > > techs found serveral Task Tickets that were in a status of Staging in > > the > > system. > > > > He was the only tech who could see the tickets in the console window > > even > > though the tasks are assigned only at the group level, so anyone else > in > > > > his group should see them in the console too but don't. That is > strange > > item one. > > > > Strange item two is that after sucessfully search for the tasks, I > can't > > > > open or search for the parent Change ticket. Here is the warning > > message I > > am receiveing: > > > > The owner request does not exist yet and cannot be opened. (ARWARN > > 45162) > > > > The preceding message occurred during the execution of active link > > TMS:SHR:OpenRootRequestDoesNotExist -- action 1. (ARNOTE 1101) > > > > My thought is that perhaps the parent change tickets were deleted from > > the > > system. Does that make sense? Any other thoughts on this? Is there > > any sort of audit that takes place for when an item is deleted from > the > > system? > > > > We are running version 7.0.01 patch 006 in a Windows environment with > > SQL 2005. > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
