Thanks Ty I'll give that a go. Lou
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, March 12, 2008 11:44 AM To: [email protected] Subject: Re: Audit Log for Deleted Tickets I had this happen to - it is due to the fact that someone is blanking out the "Assignee", but Remedy is not blanking out the hidden Assigned To field. Do a report with the Assignee and Assigned To and you will see the problem. Hope this helps. Ty On 3/12/08, Louis Cobuccio <[EMAIL PROTECTED]> wrote: > Good morning List, > > I've got a couple of strange ones for the list this morning. One of > our > techs found serveral Task Tickets that were in a status of Staging in > the > system. > > He was the only tech who could see the tickets in the console window > even > though the tasks are assigned only at the group level, so anyone else in > > his group should see them in the console too but don't. That is strange > item one. > > Strange item two is that after sucessfully search for the tasks, I can't > > open or search for the parent Change ticket. Here is the warning > message I > am receiveing: > > The owner request does not exist yet and cannot be opened. (ARWARN > 45162) > > The preceding message occurred during the execution of active link > TMS:SHR:OpenRootRequestDoesNotExist -- action 1. (ARNOTE 1101) > > My thought is that perhaps the parent change tickets were deleted from > the > system. Does that make sense? Any other thoughts on this? Is there > any sort of audit that takes place for when an item is deleted from the > system? > > We are running version 7.0.01 patch 006 in a Windows environment with > SQL 2005. > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
