In my experience, though, there is the task of building the capability, the task of implementing the capability (installing it/turning it on), and then the task of *using* the capability.
Way, way, way too often I have seen the first two tasks be accomplished but the third task never happens. That is, you hire somebody to develop something, but then when it comes time for *real* people to use it day-to-day, it never happens or it happens for a little bit and then trails off because it really wasn't a practical or useful idea to begin with--not worth the headache. I have a strong suspicion that many of the talented people on this list are right now heavily engaged in tasks 1 and 2. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Thursday, November 29, 2007 12:34 PM To: [email protected] Subject: Re: CMDB in the Real World Yes we are (or should be) committed. I am worried and have expressed my concerns but we have been tasked and must move forward. We are working with the reality that this is not a typical company with an IT department but we still need to manage our assets. This makes coming into work every morning exciting, never a dull moment. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 29, 2007 7:31 AM To: [email protected] Subject: Re: CMDB in the Real World Thanks, Jason. So you're committed to doing all of the population manually? You're not worried that the whole thing will become unmanageable and the data become stale? Anybody else? Who else has a full-blown CMDB in production? Should I interpret the silence as an indication that *no one* has a real world CMDB in production?! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 4:33 PM To: [email protected] Subject: Re: CMDB in the Real World We currently only have a few thousand (less than 5k) CIs however a large inventorying initiative is currently underway and we are expecting to start receiving spreadsheets to import soon. I expect that we will hit the tens of thousands fairly soon and then taper off for a bit. Yes, we have IT related CIs and other specialty CIs all in the Computer System class. One of the enhancements we made was to add a project name field and row level security is base on the project that is selected. So if a tech is on a more IT-centric project that person would never know that there are radars in the system other then it being listed in the CTIs. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 11:36 AM To: [email protected] Subject: Re: CMDB in the Real World Thanks for the great examples! I have a question since you brought up the idea of autodiscovery (or the lack thereof)--how many CIs (ballpark) do you have? And do you have IT-related CIs mixed in with non-IT stuff? Computer systems along with RADAR, etc.? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, November 28, 2007 1:00 PM To: [email protected] Subject: Re: CMDB in the Real World ** Hi Norm, We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset Management 4 (I haven't worked with 5.x but I don't think it was too much different from 4). We have hidden most of the classes and use the BMC_ComputerSystem for most everything from typical IT resources to more specialized DoD resources. All of the classification is done by CTI just like the old days. When we started on our journey we decide with all of the specialized equipment that we were not going to build classes for everything (radar, cameras, protective clothing, etc). Since this is not a typical IT environment where the staff is intimately familiar with Remedy we needed to keep it as simple as possible and not have menu of classes that scroll off the screen when you want to create/modify/search for an asset, this is one stop shopping. We do use a handful of other classes such as BMC_BulkInventory, BMC_InventoryStorage and plan on using some of the software/application classes in the future. Unfortunately because CI's are located on other DoD networks where we would not be able to discover them or they are not even discoverable items, all of the discovery and updating is done manually. Not the most ideal situation but is a step in the right direction for our project. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 7:39 AM To: [email protected] Subject: CMDB in the Real World ** With the ongoing discussion of the OOB CMDB vs. a custom CMDB, I am very interested in discussing how CMDB's are actually being used in the field. In other words, for those who have implemented CMDBs and have them populated, what is being done with the data? Who looks at it? How is it refreshed? I am particularly interested in real world use, not theory. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
