Hi Norm,
We have a CMDB (1.1 with ITSM 6) and we pretty much use it like Asset Management 4 (I haven't worked with 5.x but I don't think it was too much different from 4). We have hidden most of the classes and use the BMC_ComputerSystem for most everything from typical IT resources to more specialized DoD resources. All of the classification is done by CTI just like the old days. When we started on our journey we decide with all of the specialized equipment that we were not going to build classes for everything (radar, cameras, protective clothing, etc). Since this is not a typical IT environment where the staff is intimately familiar with Remedy we needed to keep it as simple as possible and not have menu of classes that scroll off the screen when you want to create/modify/search for an asset, this is one stop shopping. We do use a handful of other classes such as BMC_BulkInventory, BMC_InventoryStorage and plan on using some of the software/application classes in the future. Unfortunately because CI's are located on other DoD networks where we would not be able to discover them or they are not even discoverable items, all of the discovery and updating is done manually. Not the most ideal situation but is a step in the right direction for our project. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, November 28, 2007 7:39 AM To: [email protected] Subject: CMDB in the Real World ** With the ongoing discussion of the OOB CMDB vs. a custom CMDB, I am very interested in discussing how CMDB's are actually being used in the field. In other words, for those who have implemented CMDBs and have them populated, what is being done with the data? Who looks at it? How is it refreshed? I am particularly interested in real world use, not theory. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
