Hi Everyone, I'm new to the list, and a have a quick (and probably stupid) question:
I've attempted to create a simple escalation for the Helpdesk form that sends a notification whenever the Estimated Resolution Date is blown. I believe I've got it working, but when the alert goes out... the Request ID doesn't actually match the Incident ID? Can anyone help me understand the difference here? What am I missing? I don't see any relation within the Incident to the Request ID listed on the alert. Thanks, Scott Olsen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
