The request ID and the Incident ID are created differently in ITSM 7 and can be different numbers. If you are not sending a URL use the Incident ID if you are sending a URL you will need to include the Request ID.
-----Original Message----- From: Lateralus <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 7 Aug 2007 3:42 pm Subject: HelpDesk escalations ** Hi Everyone, I'm new to the list, and a have a quick (and probably stupid) question: I've attempted to create a simple escalation for the Helpdesk form that sends a notification whenever the Estimated Resolution Date is blown.? I believe I've got it working, but when the alert goes out... the Request ID doesn't actually match the Incident ID?? Can anyone help me understand the difference here?? What am I missing?? I don't see any relation within the Incident to the? Request ID listed on the alert.? Thanks, Scott Olsen __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
