Welcome to 7.0 :P
-- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Lateralus <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 08/08/2007 12:26 PM Please respond to [email protected] To [email protected] cc Subject Re: HelpDesk escalations ** WTF... I've tried configuring a fairly straightforward notification using the email method, and now it's actually *crashing* the server process?!? Ummm... it CAN'T really be this finicky... CAN IT? Wed Aug 08 13:49:45 2007 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 08 13:49:45 2007 0xc0000005 Wed Aug 08 13:49:45 2007 390603 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Aug 08 13:49:46 2007 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Aug 08 13:49:46 2007 Timestamp: Wed Aug 08 2007 13:49:47.2030 Thread Id: 3328 Version: 7.0.01 patch 001 200701111654 Jan 11 2007 20:15:38 ServerName: VM-RMDYSANDBOX Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 385 RPC Call: 10003 RPC Queue: 390603 Protocol Version: 0 Client IP Address: Form: HPD:Help Desk Logging On: Alert API Escalation SQL User Thread Code: c0000005 Operation: read Access Addr: 0x0 Stack Begin: Addr: 006E3FFD Addr: 00000001 Stack End has *anyone* had anything similar happen? I don't know where I would turn without this list. Thanks. On 8/7/07, Roger Justice <[EMAIL PROTECTED]> wrote: ** The request ID and the Incident ID are created differently in ITSM 7 and can be different numbers. If you are not sending a URL use the Incident ID if you are sending a URL you will need to include the Request ID. -----Original Message----- From: Lateralus <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 7 Aug 2007 3:42 pm Subject: HelpDesk escalations ** Hi Everyone, I'm new to the list, and a have a quick (and probably stupid) question: I've attempted to create a simple escalation for the Helpdesk form that sends a notification whenever the Estimated Resolution Date is blown. I believe I've got it working, but when the alert goes out... the Request ID doesn't actually match the Incident ID? Can anyone help me understand the difference here? What am I missing? I don't see any relation within the Incident to the Request ID listed on the alert. Thanks, Scott Olsen __20060125_______________________This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com . __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
