You need to add as choice to the menu and add workflow to clear the field on menu choice.
Or use 7.x client. Clear functionality was added to that version for these situations. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Thu Apr 05 17:09:05 2007 Subject: Adding a <Clear> Value to a DropDown Character Field ** Hi everyone: If you have a character field with a menu attached to it, you can select dropdown as the Display Type and then the user must populate the field by selecting a menu value from the dropdown. That is, users can no longer type a value in the field anymore. However, when Remedy generates the dropdown list, it builds it from the defined menu…but there’s no <Clear> option in the event a user selects a value and then decides, “Woops, I meant to leave that field blank.” Anyone know the fix to this? Thanks, Norm __20060125_______________________This posting was submitted with HTML in it___
