Looks like a honest mistake, misleading was too harsh of a word. From: [email protected] <[email protected]> On Behalf Of UDIT Pandey Sent: Wednesday, March 18, 2026 9:52 PM To: [email protected] Subject: Re: [AI] Issues with aviation-web check-in, security protocols, and entire journey
Hi everyone, I would like to apologize for the error regarding IndiGo's disability concessions in my previous email. Thank you, Avichal, for pointing that out and correcting the record. Best regards, UDIT Pandey On Wed, 18 Mar 2026 at 18:34, Avichal Bhatnagar <[email protected]<mailto:[email protected]>> wrote: No, Indigo doesn't offer any concession to visually impaired, please stop misguiding the list. On Wed, Mar 18, 2026 at 9:17 AM UDIT Pandey <[email protected]<mailto:[email protected]>> wrote: Hi everyone, I would like to express my appreciation for Amar’s efforts in amplifying our collective voices on these important issues. While many critical points have already been covered, I would like to highlight the following: - Disability Concessions: Currently, only Air India and IndiGo offer disability concessions, and these are largely limited to domestic routes (and potentially routes between India and Nepal). It is essential that other airlines introduce similar concessions and that these benefits are extended to a broader range of routes. - Website Integration: Airlines should include a clear and accessible option for disability concessions directly on their websites during the booking process. - Systemic Failures: As previously noted by Lovely from RSKC, the denial of travel insurance based on disability is highly discriminatory. This, coupled with the reported lack of clear guidance and mistreatment, underscores the significant systemic gaps that currently exist. Best regards, UDIT Pandey On Wed, 18 Mar 2026 at 08:50, Sourabh Yadav <[email protected]<mailto:[email protected]>> wrote: Many travel booking websites does not provide disability disclosure while booking the flights, we may have to visit to flight website to disclose seperately or call them on phone for providing assistance. Moreover the assistance is provided only once we reach the airline desk, but what if I am travelling alone and connot even reach to airlines desk. There must be a kiosk for disabilities in the parking or drop-off area. I recently travelled to US and there things were really smooth. I travelled alone as well felt more confident and cared by them. We need to work upon this and make India aviation more safe and reliant for PwDs. Regards, Sourabh Singh Yadav On Wed, 18 Mar, 2026, 08:39 Mister Kayne, <[email protected]<mailto:[email protected]>> wrote: Hi Pranav, You’ve touched on a major pain point. The digital barriers on booking sites—especially those tricky date pickers and visual seat maps—often make "independent" travel feel anything but independent. I recently flew solo for the first time from Bangalore to Hyderabad and back, and I had similar concerns about the booking process. Since the online system didn't offer a clear way to disclose a disability, I had someone else book the tickets for me. To bridge the gap, I called the service numbers for both IndiGo (BLR to HYD) and Air India (HYD to BLR) immediately after. I explicitly told them that the online portal lacked the necessary options and requested they alert their ground staff to expect me. Despite having a lot of anxiety about flying solo, I found that being proactive on the phone really paid off. Both airlines managed the process smoothly, from boarding to off-boarding. It might be worth trying the direct phone line approach next time to ensure the assistance is ready and waiting, even if the websites are still lagging behind in accessibility. Warm regards, Mister Kayne Author: The Somebody, Nobody, Anybody & Everybody Blog!<https://www.mister-kayne.com/> Mail: [email protected]<mailto:[email protected]> Sent from Outlook® for Windows 11 From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Pranav Lal Sent: Wednesday, March 18, 2026 5:17 AM To: [email protected]<mailto:[email protected]> Subject: RE: [AI] Issues with aviation-web check-in, security protocols, and entire journey Hi Amar, Where does one disclose disability in the first place? I have the usual problems with the lack of accessibility of travel websites. The biggest problem being that selecting the dates of travel is inaccessible. I recall this being a problem with make my trip. I had had to wait for over 30 minutes for escorts at Delhi and at Hyderabad. The seat map on the indigo website is not usable because it is hard to tell which seats are occupied. Pranav -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]<mailto:[email protected]>. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/111b01dcb668%24593b3a20%240bb1ae60%24%40gmail.com<https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/111b01dcb668%24593b3a20%240bb1ae60%24%40gmail.com?utm_medium=email&utm_source=footer>. -- Disclaimer: 1. 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To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAL3n5wKMkYwp6Aoo2jso0Le%3DHgMbgq20oSYu7PRj_H4VxQTtWg%40mail.gmail.com<https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAL3n5wKMkYwp6Aoo2jso0Le%3DHgMbgq20oSYu7PRj_H4VxQTtWg%40mail.gmail.com?utm_medium=email&utm_source=footer>. -- [Image removed by sender.] Warm regards, Udit Pandey 📱 Phone & WhatsApp: +91 99909 55800 📧 Email: [email protected]<mailto:[email protected]> 📸 Instagram: udit.pandey123 🙏 Wishing you and your loved ones safety, peace, and strength. 🕊 Let us speak no evil, see no evil, and hear no evil. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]<mailto:[email protected]>. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJZg8fcsxE4vU5nQY0mOq%3D6GWH_LgWsdHMiEEPUxsyzkMnTs7Q%40mail.gmail.com<https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJZg8fcsxE4vU5nQY0mOq%3D6GWH_LgWsdHMiEEPUxsyzkMnTs7Q%40mail.gmail.com?utm_medium=email&utm_source=footer>. -- Avichal Bhatnagar Assistant professor at Department of English, Sri Guru Nanak Dev Khalsa College University of Delhi Doctoral research scholar at Department of humanities Delhi Technological University (formerly Delhi college of engineering) -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]<mailto:[email protected]>. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADsKw8rPk_WFNY6aq631S5nzwR2Xk_MBdpdmwMgzJijT8cPq0Q%40mail.gmail.com<https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADsKw8rPk_WFNY6aq631S5nzwR2Xk_MBdpdmwMgzJijT8cPq0Q%40mail.gmail.com?utm_medium=email&utm_source=footer>. -- [Image removed by sender.] Warm regards, Udit Pandey 📱 Phone & WhatsApp: +91 99909 55800 📧 Email: [email protected]<mailto:[email protected]> 📸 Instagram: udit.pandey123 🙏 Wishing you and your loved ones safety, peace, and strength. 🕊 Let us speak no evil, see no evil, and hear no evil. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. 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