Hi Pranav, You’ve touched on a major pain point. The digital barriers on booking sites—especially those tricky date pickers and visual seat maps—often make "independent" travel feel anything but independent.
I recently flew solo for the first time from Bangalore to Hyderabad and back, and I had similar concerns about the booking process. Since the online system didn't offer a clear way to disclose a disability, I had someone else book the tickets for me. To bridge the gap, I called the service numbers for both IndiGo (BLR to HYD) and Air India (HYD to BLR) immediately after. I explicitly told them that the online portal lacked the necessary options and requested they alert their ground staff to expect me. Despite having a lot of anxiety about flying solo, I found that being proactive on the phone really paid off. Both airlines managed the process smoothly, from boarding to off-boarding. It might be worth trying the direct phone line approach next time to ensure the assistance is ready and waiting, even if the websites are still lagging behind in accessibility. Warm regards, Mister Kayne Author: The Somebody, Nobody, Anybody & Everybody Blog!<https://www.mister-kayne.com/> Mail: [email protected]<mailto:[email protected]> Sent from Outlook® for Windows 11 From: [email protected] <[email protected]> On Behalf Of Pranav Lal Sent: Wednesday, March 18, 2026 5:17 AM To: [email protected] Subject: RE: [AI] Issues with aviation-web check-in, security protocols, and entire journey Hi Amar, Where does one disclose disability in the first place? I have the usual problems with the lack of accessibility of travel websites. The biggest problem being that selecting the dates of travel is inaccessible. I recall this being a problem with make my trip. I had had to wait for over 30 minutes for escorts at Delhi and at Hyderabad. The seat map on the indigo website is not usable because it is hard to tell which seats are occupied. Pranav -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]<mailto:[email protected]>. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/111b01dcb668%24593b3a20%240bb1ae60%24%40gmail.com<https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/111b01dcb668%24593b3a20%240bb1ae60%24%40gmail.com?utm_medium=email&utm_source=footer>. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/TYZPR02MB9171C8D9155DC3BF51CBF58F9D4EA%40TYZPR02MB9171.apcprd02.prod.outlook.com.
