Thank you Christian
I tried that:
xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas listdevices
[email protected]
<0x0x558302c2ce20[SOGoCache]> Cache cleanup interval set every
300.000000 seconds
<0x0x558302c2ce20[SOGoCache]> Using host(s) '127.0.0.1' as server(s)
3cbc5b84bf9b4393aeb16e8be8040010
760c15c05bc349b7b3425853085438ee
xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas resetdevice
[email protected] 3cbc5b84bf9b4393aeb16e8be8040010
<0x0x564712dfc7b0[SOGoCache]> Cache cleanup interval set every
300.000000 seconds
<0x0x564712dfc7b0[SOGoCache]> Using host(s) '127.0.0.1' as server(s)
xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas resetdevice
[email protected] 760c15c05bc349b7b3425853085438ee
<0x0x55d5e92787b0[SOGoCache]> Cache cleanup interval set every
300.000000 seconds
<0x0x55d5e92787b0[SOGoCache]> Using host(s) '127.0.0.1' as server(s)
xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas listdevices
[email protected]
<0x0x5600e8e9ce20[SOGoCache]> Cache cleanup interval set every
300.000000 seconds
<0x0x5600e8e9ce20[SOGoCache]> Using host(s) '127.0.0.1' as server(s)
3cbc5b84bf9b4393aeb16e8be8040010
760c15c05bc349b7b3425853085438ee
I can't see any issues here but im not sure whaat the expected output
is?
The user shut their outlook pc app and removed their account from their
android device (where the issue is), but still having the same problem
-- the inbox has no items, but the subfolders under the inbox and other
folders like sent items are synching without issue.
Any thoughts on what's next?
Thank you!
sam
On 2022-09-01 04:17, Christian Mack wrote:
Hello
As ActiveSync broke for that user, you should reset it on the SOGo side
for that user.
Check for syntax with:
/usr/sbin/sogo-tool manage-eas
When doing so, the MS Outlook client has to be shut down.
Then use "listdevices" and "resetdevice".
Afterwards start MS Outlook again.
Kind regards,
Christian Mack
Am 31.08.22 um 10:14 schrieb Sam Durbin ([email protected]):
Hi there,
I am running iredmail with sogo version 5.7.1 (@sogo-build.alinto.int
202208300100) on ubuntu 18.04.6. The box hosts a few different domains
and users, but im having an issue with one user in particular.
When I add to outlook via EAS it doesnt download any email items when
running the Outlook app - it will synch the folders (for example a few
folders under the inbox folder) but nothing else.
I did a search on the iredmail forums and the internet and one of the
solutions seemed to be increasing the SOGoMaximumSyncResponseSize so I
put that to 10240, and SOGoMaximumSyncWindowSize which I set to 256.
This made no difference.
I have tried it on two different devices - a Samsung device which is
the
main user of the account, and on my own iPhone. Same result with
outlook
on both.
No other users seem to be affected, I've got my own mail running on
the
box and I tried it out as a test and it worked fine.
User's mailbox is only about 200mb large too.
I've worked with Zhang at iredmail directly who has wasnt sure so
suggested contacting the developers via this email list to progress
troubleshooting.
I would appreciate any assistance you're able to provide.
Thank you
Sam
