Hello As ActiveSync broke for that user, you should reset it on the SOGo side for that user. Check for syntax with: /usr/sbin/sogo-tool manage-eas
When doing so, the MS Outlook client has to be shut down. Then use "listdevices" and "resetdevice". Afterwards start MS Outlook again. Kind regards, Christian Mack Am 31.08.22 um 10:14 schrieb Sam Durbin ([email protected]): > Hi there, > > I am running iredmail with sogo version 5.7.1 (@sogo-build.alinto.int > 202208300100) on ubuntu 18.04.6. The box hosts a few different domains > and users, but im having an issue with one user in particular. > > When I add to outlook via EAS it doesnt download any email items when > running the Outlook app - it will synch the folders (for example a few > folders under the inbox folder) but nothing else. > > I did a search on the iredmail forums and the internet and one of the > solutions seemed to be increasing the SOGoMaximumSyncResponseSize so I > put that to 10240, and SOGoMaximumSyncWindowSize which I set to 256. > > This made no difference. > > I have tried it on two different devices - a Samsung device which is the > main user of the account, and on my own iPhone. Same result with outlook > on both. > > No other users seem to be affected, I've got my own mail running on the > box and I tried it out as a test and it worked fine. > > User's mailbox is only about 200mb large too. > > I've worked with Zhang at iredmail directly who has wasnt sure so > suggested contacting the developers via this email list to progress > troubleshooting. > > I would appreciate any assistance you're able to provide. > > Thank you > > Sam -- Christian Mack Universität Konstanz Kommunikations-, Informations-, Medienzentrum (KIM) Abteilung IT-Dienste Forschung, Lehre, Infrastruktur 78457 Konstanz +49 7531 88-4416
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