Hi Callie, It took about a solid hour of work, but I believe I have restored all of the deleted dives in your cloud account.
Please refresh (ideally on all of your devices/computers) the cloud storage account to make sure everything is where you want it to be. I may have lost a dive site or two in the process (if I did, then it's for dives on Oct 7 and 8), but I think everything else should be back to normal. And to reiterate what I wrote before, to ensure that you don't get into this situation again, please ensure that you ALWAYS manually sync with the cloud storage before editing dives or downloading dives from a dive computer. Sorry for the inconvenience. /D > On Oct 15, 2023, at 17:23, Callie K wrote: > > Hello Dirk, > > Thank you for your email. > > First of all, I would like to thank you for the product/service and now > understand this is a hobby for a bunch of people. A great hobby! > > I’m sorry if my message came across as if there is a misunderstanding as to > what is happening. There was no anger outbursts directed towards the > developers, nor anger channeled in any direction whatsoever. Frustration with > the failure or under development, of what I now understand happened, yes. I > always recognize that there are bugs, issues, and unknowns that surface > continually and throughout our evolution of IT advancement. I am a solution > driven individual who understands things happen and always try to find > solutions, and then preventative measures. May be a better way for me to use > Subsurface. > > I think what I take from this, and your dramatic email, is that, a couple > websites so highly recommend your product/service without sharing, or me > recognizing, it is not a business level system. Also, lost data occurrences > frequently do happen with users, and there may be some under development > issues, and that’s okay. After this happened to me, I did Google everything > looking for a solution and found that it has a pattern that occurs more > frequently. > > I relied on it perhaps more than I was aware that I should have. And I have > no problem using a paid service, because, this information is rather > important in its’ nature for what I am using it for. > > As I said earlier here, I did Google the issue. I do have a Google account, > and in excellent standing. I am an upstanding citizen. My reference of “not > allow me in” was due to the fact that I was “not a member“ of the group. I > had a difficult time and ultimately, not able to learn how to either request, > or add this group to my Google account, for access. When I followed the links > to all the similar problems I found, they led to the Google Account. Again, > it allowed me to only read maybe the first few sentences or post. It would > not allow me to see the additional comments, and understand it further. > Either from my lack of experience with the Subsurface set up, or not being > able to identify how to or, what the name of the group was, to add to my > Google account. > > I was unaware that I was using a developer emailing list. I came across an > email that appeared to be a support email. I am not interested in having > developer access. > > I’m sorry if my description came across garbled and confusing. I opened up > Subsurface app on my computer to enter some logs. I noticed one of the logs > and edited the name. If I recall correctly, I saved it to the cloud, and then > I noticed I was missing a few dive logs. So then I entered a “test dive“ to > see if there was a server updating concern. Upon entering it, I saved it to > the cloud on my computer, and then it deleted all the other logs, and had > just that one “test log”. As I said, in the other email, I know for sure I > did not delete any dive logs. > > I believe I closed out the computer and opened my iPhone, and saw that the > three or four were still missing the few dives, but had all the others there. > So I synced it to the cloud, and then it deleted the rest of them, and only > left me with the “test’ dive”. > > Yes, I would appreciate your help in restoring them and am giving explicit > permission to help me in any way that you can. I understand this is a hobby, > and would be okay if I had to just write it off and re-create it again, or > even not use Subsurface, as my backup from herein. Understandably, I would > like to know how to make sure I don’t create this scenario again. > > Thank you so much for taking the time to write here. I think you have a great > product/service and I’m excited to see you continue to grow and evolve! Kudos > to all of you with your work and achievements with Subsurface. > > Thank you Dirk. > > Respectfully, > Callie > > > >> On Oct 15, 2023, at 12:53 PM, Dirk Hohndel <[email protected]> wrote: >> >> >> The tone of your message makes me think that you are misunderstanding what >> is happening. >> >> (a) the Google group requires a Google account. But it shouldn't (and to the >> best of my knowledge doesn't) reject anyone who hasn't been banned from >> other groups for excessive abusive behavior in the past. >> (b) the developer mailing list that you tried sending an email to has been >> overrun with subscription spam and now requires explicit approval from me to >> add people - but I don't think that you want to be a developer from the way >> this all sounds >> (c) your description of what happens is garbled and confusing. Please try to >> explain in sequence what happened, how many devices / computers were >> involved, etc >> (d) any data that was at some point saved to the cloud (so that has >> successfully synced between two or more devices) is still there. You just >> managed to confuse the algorithm with the sequence of actions which resulted >> in it assuming that you wanted to replace old dives with new ones, instead >> of adding new ones. >> >> I'll repeat what I have said in dozens of answers that your search found >> already. This is an open source project - a hobby for a bunch of people. >> Angry outbursts at the developers might work for a paid product (newsflash, >> they usually don't), but when attacking someone who wants to help you >> because it's something that they like to do, it generally tends to have the >> opposite effect. >> >> If you would like help, I need two things >> (a) your explicit permission to access your cloud data (because I never >> interact with user dive data without such explicit permission) >> (b) a good descriptions of which dives should be there (how many, what rough >> time frame are they from) and the sequence of events that made everything >> disappear - because I need to undo those events in the backend, and the more >> information I have on what happened, the easier that process will be. >> >> Finally, as to your question how to avoid this in the future - in about half >> of the cases the issues is that on a PC you downloaded new dives before >> opening the cloud storage and then ended up overwriting cloud storage. The >> other half are situation where you made changes on two different devices >> without syncing first. There are a couple of other scenarios, but they are >> very rare. The simple approach to preventing this issue is to simply always >> sync with the cloud FIRST, before making any changes (downloading new dives >> from a dive computer, editing dives, etc). >> >> /D >> >> > On Oct 14, 2023, at 21:04, Callie K <[email protected]> wrote: >> > >> > Hello, >> > >> > I am very upset. All my data was lost from your app tonight. >> > >> > I edited one dive log, sync’d to the cloud, and it deleted four of them. >> > Shortly there after, I wasn’t sure what happened and I added another dive >> > log and sync’d it to the cloud again. This time I deleted all the >> > remainder of my logs. There were about 40 dive logs. >> > >> > There is no way I deleted my dove log information, just no way. >> > >> > I googled this issue and saw numerous other posts about this problem. I >> > even went over to your Google groups, but it would not allow me in, please >> > explain how to access, that Google sector/forum. I wasn’t able to find any >> > way to add that as a group, nor register. >> > >> > Please restore the data, your app deleted, hid, or re-distributed to >> > another area. >> > >> > Also, please explain what caused this problem so as it can be avoided in >> > the future. >> > >> > Thank you, >> > Callie >> > >> > >> > Please describe your issue here and keep the attached logs. >> > >> > >> > >> > >> > >> >> <subsurface.log>
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