I am currently overseas but when I get back I will read the user manual
carefully and see how some explicit text could be added if it does not exist
alteady. This 'problem' is common enough so that Dirk does not need to repeat
the full explanation every time. I will make contact contact in about a month's
time.
Kind regards,
Willem
Sent from Proton Mail mobile
-------- Original Message --------
On 15 Oct 2023, 18:53, Dirk Hohndel via subsurface wrote:
> The tone of your message makes me think that you are misunderstanding what is
> happening. (a) the Google group requires a Google account. But it shouldn't
> (and to the best of my knowledge doesn't) reject anyone who hasn't been
> banned from other groups for excessive abusive behavior in the past. (b) the
> developer mailing list that you tried sending an email to has been overrun
> with subscription spam and now requires explicit approval from me to add
> people - but I don't think that you want to be a developer from the way this
> all sounds (c) your description of what happens is garbled and confusing.
> Please try to explain in sequence what happened, how many devices / computers
> were involved, etc (d) any data that was at some point saved to the cloud (so
> that has successfully synced between two or more devices) is still there. You
> just managed to confuse the algorithm with the sequence of actions which
> resulted in it assuming that you wanted to replace old dives with new ones,
> instead of adding new ones. I'll repeat what I have said in dozens of answers
> that your search found already. This is an open source project - a hobby for
> a bunch of people. Angry outbursts at the developers might work for a paid
> product (newsflash, they usually don't), but when attacking someone who wants
> to help you because it's something that they like to do, it generally tends
> to have the opposite effect. If you would like help, I need two things (a)
> your explicit permission to access your cloud data (because I never interact
> with user dive data without such explicit permission) (b) a good descriptions
> of which dives should be there (how many, what rough time frame are they
> from) and the sequence of events that made everything disappear - because I
> need to undo those events in the backend, and the more information I have on
> what happened, the easier that process will be. Finally, as to your question
> how to avoid this in the future - in about half of the cases the issues is
> that on a PC you downloaded new dives before opening the cloud storage and
> then ended up overwriting cloud storage. The other half are situation where
> you made changes on two different devices without syncing first. There are a
> couple of other scenarios, but they are very rare. The simple approach to
> preventing this issue is to simply always sync with the cloud FIRST, before
> making any changes (downloading new dives from a dive computer, editing
> dives, etc). /D > On Oct 14, 2023, at 21:04, Callie K wrote: > > Hello, > >
> I am very upset. All my data was lost from your app tonight. > > I edited one
> dive log, sync’d to the cloud, and it deleted four of them. Shortly there
> after, I wasn’t sure what happened and I added another dive log and sync’d it
> to the cloud again. This time I deleted all the remainder of my logs. There
> were about 40 dive logs. > > There is no way I deleted my dove log
> information, just no way. > > I googled this issue and saw numerous other
> posts about this problem. I even went over to your Google groups, but it
> would not allow me in, please explain how to access, that Google
> sector/forum. I wasn’t able to find any way to add that as a group, nor
> register. > > Please restore the data, your app deleted, hid, or
> re-distributed to another area. > > Also, please explain what caused this
> problem so as it can be avoided in the future. > > Thank you, > Callie > > >
> Please describe your issue here and keep the attached logs. > > > > >
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