Hi Willem, Thank you for your email. I understand you were away, is there anyway of recovering my entire list of dives and reinstating before the one-month time, or even at all?
Is there a link someone knows about that could be sent me for self help? Thank you so much! Thank, Callie On Oct 15, 2023, at 1:31 PM, Willem Ferguson <[email protected]> wrote: I am currently overseas but when I get back I will read the user manual carefully and see how some explicit text could be added if it does not exist alteady. This 'problem' is common enough so that Dirk does not need to repeat the full explanation every time. I will make contact contact in about a month's time. Kind regards, Willem Sent from Proton Mail mobile -------- Original Message -------- On 15 Oct 2023, 18:53, Dirk Hohndel via subsurface < [email protected]> wrote: The tone of your message makes me think that you are misunderstanding what is happening. (a) the Google group requires a Google account. But it shouldn't (and to the best of my knowledge doesn't) reject anyone who hasn't been banned from other groups for excessive abusive behavior in the past. (b) the developer mailing list that you tried sending an email to has been overrun with subscription spam and now requires explicit approval from me to add people - but I don't think that you want to be a developer from the way this all sounds (c) your description of what happens is garbled and confusing. Please try to explain in sequence what happened, how many devices / computers were involved, etc (d) any data that was at some point saved to the cloud (so that has successfully synced between two or more devices) is still there. You just managed to confuse the algorithm with the sequence of actions which resulted in it assuming that you wanted to replace old dives with new ones, instead of adding new ones. I'll repeat what I have said in dozens of answers that your search found already. This is an open source project - a hobby for a bunch of people. Angry outbursts at the developers might work for a paid product (newsflash, they usually don't), but when attacking someone who wants to help you because it's something that they like to do, it generally tends to have the opposite effect. If you would like help, I need two things (a) your explicit permission to access your cloud data (because I never interact with user dive data without such explicit permission) (b) a good descriptions of which dives should be there (how many, what rough time frame are they from) and the sequence of events that made everything disappear - because I need to undo those events in the backend, and the more information I have on what happened, the easier that process will be. Finally, as to your question how to avoid this in the future - in about half of the cases the issues is that on a PC you downloaded new dives before opening the cloud storage and then ended up overwriting cloud storage. The other half are situation where you made changes on two different devices without syncing first. There are a couple of other scenarios, but they are very rare. The simple approach to preventing this issue is to simply always sync with the cloud FIRST, before making any changes (downloading new dives from a dive computer, editing dives, etc). /D > On Oct 14, 2023, at 21:04, Callie K wrote: > > Hello, > > I am very upset. All my data was lost from your app tonight. > > I edited one dive log, sync’d to the cloud, and it deleted four of them. Shortly there after, I wasn’t sure what happened and I added another dive log and sync’d it to the cloud again. This time I deleted all the remainder of my logs. There were about 40 dive logs. > > There is no way I deleted my dove log information, just no way. > > I googled this issue and saw numerous other posts about this problem. I even went over to your Google groups, but it would not allow me in, please explain how to access, that Google sector/forum. I wasn’t able to find any way to add that as a group, nor register. > > Please restore the data, your app deleted, hid, or re-distributed to another area. > > Also, please explain what caused this problem so as it can be avoided in the future. > > Thank you, > Callie > > > Please describe your issue here and keep the attached logs. > > > > > _______________________________________________ subsurface mailing list [email protected] http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface
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