Re: Trouble ticket system

2002-09-11 Thread William Wong
There's also mantis. I haven't been following this thread in detail. Don't know if it's already been mentioned. - Will - Original Message - From: "Anthony E. Greene" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, September 11,

Re: Trouble ticket system

2002-09-11 Thread Anthony E. Greene
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 11-Sep-2002/07:57 -0400, Chris Mason <[EMAIL PROTECTED]> wrote: >Finally got it installed and it is fabulous. Pretty hard to install and >configure, but very complex and full featured. Overkill for my needs, >but very nice. I looked at RT, but it

RE: Trouble ticket system

2002-09-11 Thread Chris Mason
OK that's a good idea. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Banze, Andreas Sent: Wednesday, September 11, 2002 8:12 AM To: '[EMAIL PROTECTED]' Subject: RE: Trouble ticket system > Finally got it installed and it is fabulo

RE: Trouble ticket system

2002-09-11 Thread Banze, Andreas
> Finally got it installed and it is fabulous. Pretty hard to > install and > configure, but very complex and full featured. Overkill for my needs, > but very nice. writing an step by step guide for redhat that doesn't include recompiling apache would be very helpful for others, if you have the

RE: Trouble ticket system

2002-09-11 Thread Chris Mason
:16 AM To: [EMAIL PROTECTED] Subject: RE: Trouble ticket system I could never get it installed so I gave up on this one. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Elías Halldór Ágústsson Sent: Saturday, September 07, 2002 2:48 PM To: [EMAIL PROTECTED

Re: Trouble ticket system

2002-09-10 Thread Jason Costomiris
On Mon, Sep 09, 2002 at 08:57:39AM -0400, Chris Mason wrote: : I don't think PHP supports PAM authentication without patches, how would : you access the authentication system? Easy. Use RADIUS. Get this: http://www.hotscripts.com/Detailed/11675.html Setup Cistron, or some other RADIUS server,

RE: Trouble ticket system

2002-09-09 Thread Gordon Messmer
On Mon, 2002-09-09 at 12:50, R P Herrold wrote: > On 9 Sep 2002, Gordon Messmer wrote: > > Whose ftp server does that? I've never seen it. > From the Red Hat anon-ftp .spec file: > > cat > $RPM_BUILD_ROOT%{ROOT}/etc/passwd < > You should fix that. > > Last person who critiqued the LUG html caus

RE: Trouble ticket system

2002-09-09 Thread Gordon Messmer
On Mon, 2002-09-09 at 13:39, Steven G. Taylor wrote: > On Mon, 2002-09-09 at 14:58, Gordon Messmer wrote: > > You wouldn't have to do the work of reading directly from the file, but > > you still would have to have permission, and the "apache" user does not. > > This kinda stuff is beyond the sco

RE: Trouble ticket system

2002-09-09 Thread Steven G. Taylor
On Mon, 2002-09-09 at 14:58, Gordon Messmer wrote: > On Mon, 2002-09-09 at 11:35, Steven G. Taylor wrote: > > If you want help with the tuxmonkey (issue tracker) I cannot promise > > anything, but if you mail the developer he is generally a nice guy (I > > work with him) and he might throw you a p

RE: Trouble ticket system

2002-09-09 Thread R P Herrold
On 9 Sep 2002, Gordon Messmer wrote: > > Extracting a readible subset of /etc/shadow is quite do-able > > by a cron process > > ...which basically negates the benefits of the shadow password file. > LDAP, Kerberos, or (as you note) RADIUS are better options. I did not say it was the best appro

RE: Trouble ticket system

2002-09-09 Thread Gordon Messmer
On Mon, 2002-09-09 at 11:35, Steven G. Taylor wrote: > If you want help with the tuxmonkey (issue tracker) I cannot promise > anything, but if you mail the developer he is generally a nice guy (I > work with him) and he might throw you a pointer here and there. With the > appropriate modules you w

RE: Trouble ticket system

2002-09-09 Thread Steven G. Taylor
If you want help with the tuxmonkey (issue tracker) I cannot promise anything, but if you mail the developer he is generally a nice guy (I work with him) and he might throw you a pointer here and there. With the appropriate modules you would not have to read /etc/shadow as thats what the modules d

RE: Trouble ticket system

2002-09-09 Thread Gordon Messmer
On Mon, 2002-09-09 at 07:45, R P Herrold wrote: > On 9 Sep 2002, Gordon Messmer wrote: > > > On Mon, 2002-09-09 at 05:57, Chris Mason wrote: > > > I don't think PHP supports PAM authentication without patches, how would > > > you access the authentication system? > > > > Not to mention that it'd

RE: Trouble ticket system

2002-09-09 Thread Chris Mason
I could never get it installed so I gave up on this one. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Elías Halldór Ágústsson Sent: Saturday, September 07, 2002 2:48 PM To: [EMAIL PROTECTED] Subject: Re: Trouble ticket system The most popular ticket

Re: Trouble ticket system

2002-09-09 Thread Ashwin Kutty
Check out RT2 or Bugzilla.. They both are quite mature.. On Sat, 7 Sep 2002, Chris Mason wrote: > My services to a client are extending to support and I want to put in a > ticket system to log problems and resolutions, and identify reoccurring > problems with the Redhat server and windows works

Re: Trouble ticket system

2002-09-09 Thread David R. Fischer
check out this link http://linas.org/linux/pm.html Chris Mason wrote: > My services to a client are extending to support and I want to put in a > ticket system to log problems and resolutions, and identify reoccurring > problems with the Redhat server and windows workstations. Does anyone > have

RE: Trouble ticket system

2002-09-09 Thread R P Herrold
On 9 Sep 2002, Gordon Messmer wrote: > On Mon, 2002-09-09 at 05:57, Chris Mason wrote: > > I don't think PHP supports PAM authentication without patches, how would > > you access the authentication system? > > Not to mention that it'd have to run as root to read /etc/shadow. Extracting a readib

RE: Trouble ticket system

2002-09-09 Thread Gordon Messmer
On Mon, 2002-09-09 at 05:57, Chris Mason wrote: > I don't think PHP supports PAM authentication without patches, how would > you access the authentication system? Not to mention that it'd have to run as root to read /etc/shadow. One could always switch to LDAP or Kerberos for authentication on t

[Fwd: Re: [Fwd: RE: Trouble ticket system]]

2002-09-09 Thread Steven G. Taylor
-Forwarded Message- From: Edwin Robertson <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: Re: [Fwd: RE: Trouble ticket system] Date: 09 Sep 2002 09:25:52 -0400 There are a couple module out that will allow you to authenticate against PAM through PHP.

RE: Trouble ticket system

2002-09-09 Thread Chris Mason
t: Re: Trouble ticket system On Sun, 2002-09-08 at 17:34, Chris Mason wrote: > It's important to me that is uses the system users, I don;t want to make > the users have another username and password. Does TuxMonkey work this > way? Currently..no, but it is in php and already uses md5 pa

Re: Trouble ticket system

2002-09-08 Thread Steven G. Taylor
On Sun, 2002-09-08 at 17:34, Chris Mason wrote: > It's important to me that is uses the system users, I don;t want to make > the users have another username and password. Does TuxMonkey work this > way? Currently..no, but it is in php and already uses md5 passwords it wouldn't take too much to co

Re: Trouble ticket system

2002-09-08 Thread Chris Mason
It's important to me that is uses the system users, I don;t want to make the users have another username and password. Does TuxMonkey work this way? On Sat, 2002-09-07 at 14:54, Steven G. Taylor wrote: > If your looking for a good "issue tracker" I suggest you take a look at > this: > > TuxMon

Trouble ticket system

2002-09-07 Thread Chris Mason
My services to a client are extending to support and I want to put in a ticket system to log problems and resolutions, and identify reoccurring problems with the Redhat server and windows workstations. Does anyone have recommendations? I've looked at perldesk which looks capable, what else is wort

Re: Trouble ticket system

2002-09-07 Thread Elías Halldór Ágústsson
The most popular ticket system in the world right now is RT, which you can find at http://www.bestpractical.com/rt/ and http://freshmeat.net/projects/requesttracker/ Open source, requires mod_perl and HTTP::Mason and some other perl modules. Chris Mason sagði: > My services to a client are exten

RE: Trouble ticket system

2002-09-07 Thread Chris Mason
: [EMAIL PROTECTED] Subject: Re: Trouble ticket system On Sat, Sep 07, 2002 at 12:33:16PM -0400, Chris Mason wrote: > My services to a client are extending to support and I want to put in a > ticket system to log problems and resolutions, and identify reoccurring > problems with the Redhat s

Re: Trouble ticket system

2002-09-07 Thread Steven G. Taylor
If your looking for a good "issue tracker" I suggest you take a look at this: TuxMonkey Issue Tracker is a helpdesk application. The database layer has support for both PostgreSQL and MySQL. Features include file uploads, multi group interface, escalation of tickets/issues between groups, system

RE: Trouble ticket system

2002-09-07 Thread Andrew Judge
PROTECTED]]On Behalf Of Chris Mason Sent: Saturday, September 07, 2002 2:58 PM To: [EMAIL PROTECTED] Subject: RE: Trouble ticket system The idea is for the users to enter trouble tickets and I will respond, as I am not on property and have to either remote access or drive there. -Original

Re: Trouble ticket system

2002-09-07 Thread Ed Wilts
On Sat, Sep 07, 2002 at 12:33:16PM -0400, Chris Mason wrote: > My services to a client are extending to support and I want to put in a > ticket system to log problems and resolutions, and identify reoccurring > problems with the Redhat server and windows workstations. Does anyone > have recommenda

Re: Trouble ticket system

2002-09-07 Thread Teodor Georgiev
L PROTECTED]> Sent: Saturday, September 07, 2002 7:33 PM Subject: Trouble ticket system > My services to a client are extending to support and I want to put in a > ticket system to log problems and resolutions, and identify reoccurring > problems with the Redhat server and windows wor