Try contacting Red Hat, SuSE, HP, IBM, Dell, or Sun.  They'd be glad to
help...$ I'm sure.  Seriously.  They can help you head towards the right
direction.  You are going to need better than average hardware for a
large solution, so you might as well use the Sales department at some of
the companies to aid you.  Explain what you want it for and why you want
the systems.  They'll want a customer, and they'll be apt to help you.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of David Demner
Sent: Tuesday, August 26, 2003 5:26 PM
To: [EMAIL PROTECTED]
Subject: RE: Linux Helpdesk?


> Anyone running a helpdesk on Redhat? <snip>
> 
> So I'm interested in an alternative, preferably something on Linux 
> using MySQL, <snip>

We use scarab (http://scarab.tigris.org).  It uses MySql, Tomcat (ie: is
web-based) allows custom reporting, seems to be well-supported, etc...
It's very good, 
but we don't have anywhere near 90K tickets since we use it internally
for a 
small-ish company.

Good luck,

David


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