On Mon, 2003-08-25 at 23:40, James Pifer wrote: > Anyone running a helpdesk on Redhat? We're using a commercial product > right now (on windoze) that is both expensive and a lot of work to > manage. It has it's pluses, but it's getting to be an even bigger pain > the longer we stay with it. > > So I'm interested in an alternative, preferably something on Linux using > MySQL, postgresql, etc on the backend. I've searched an found quite a > few, both open source and pay for including: > Issue-Tracker > BestPractical > SupportWizard > > Any have experience with any of these or any others for that matter? In > three years we have about 90K tickets, so whatever it is, it would have > to handle that kind of load, which I don't think is that big. > > Any input is appreciated. Thanks, > James
I was happy using Footprints - although the initial price was quite steep - but the customisation and ability to modify it were quite nice... -- Mon Aug 25 23:50:00 EST 2003 23:50:00 up 13:36, 1 user, load average: 1.07, 1.15, 0.99 ----------------------------------------------------------------- | __ __ | illawarra computer services | | /-oo /| |'-. | http://kma.0catch.com | | .\__/ || | | |================================| | _ / `._ \|_|_.-' | stephen kuhn | | | / \__.`=._) (_ | email: [EMAIL PROTECTED] | ----------------------------------------------------------------- linux user #:267497 linux machine #:194239 * MDK 9.1+ & RH 9 Mandrake Linux Kernel 2.4.21-11mdk Cooker for i586 ----------------------------------------------------------------- * This message was composed on a 100% Microsoft free computer * If we could sell our experiences for what they cost us, we would all be millionaires. -- Abigail Van Buren -- redhat-list mailing list unsubscribe mailto:[EMAIL PROTECTED] https://www.redhat.com/mailman/listinfo/redhat-list