On Mon, 2003-08-25 at 23:40, James Pifer wrote:
> Anyone running a helpdesk on Redhat? We're using a commercial product
> right now (on windoze) that is both expensive and a lot of work to
> manage. It has it's pluses, but it's getting to be an even bigger pain
> the longer we stay with it. 
> 
> So I'm interested in an alternative, preferably something on Linux using
> MySQL, postgresql, etc on the backend. I've searched an found quite a
> few, both open source and pay for including:
> Issue-Tracker
> BestPractical
> SupportWizard
> 
> Any have experience with any of these or any others for that matter? In
> three years we have about 90K tickets, so whatever it is, it would have
> to handle that kind of load, which I don't think is that big. 
> 
> Any input is appreciated. Thanks,
> James

I was happy using Footprints - although the initial price was quite
steep - but the customisation and ability to modify it were quite
nice...

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