On Thu, 28 Oct 2010 08:08 -0500, "Ryan May" <[email protected]> wrote: > On 10/28/2010 01:21 AM, Max Waterman wrote: > > Anyway, now I have lost hope of convincing anyone that there can be a > > better way of improving QtCreator than relying on customers to file > > bugs. > > > > It seems I'm just annoying people, so I'll stop now. > > What's annoying is that you've spent more time arguing your point on the > mailing > list than it would have taken to just report the issue. All while > complaining > that you don't have the time to report the issue.
Well, I can understand your point, and I'm sorry that it is annoying, but from my point of view, I see that : a) I decided that filing the bug was not worth my time. It's my responsibility to judge what is and is not worth my time, and of course this varies depending on my current work load and other factors. Perhaps I could have worded it better - something like "I'm too busy right now; perhaps later". b) While I might decide that it is not worth spending my time to file a bug, I can also decide that it *is* worth my time trying to convince people that it is worth changing the system so that bugs *are* filed even if some people, for whatever reason, don't file them themselves. Some bugs are a minor annoyance for a individuals and each individual might not consider it worth their time to file bugs, or even post an email, but I would consider that all their minor annoyances *together* make it still worth fixing. It seems other people think that if a bug isn't filed, then the bug isn't worth fixing (irrespective of why the bug isn't filed). c) I saw an opportunity for improving the situation and ensure that issues like this don't go unreported. d) 5 minutes for filing a bug?? yeah, right...I have just had cause to attempt to file a different bug, which I do consider worth my time[1] ...it has taken over an hour already, for one reason or another. Sure, it might be due to exceptional circumstances (I'm not sure), but somehow there seem to be many such exceptional cicrumstances, and over time, one learns just not to bother. [1] No dialog to enter a password for git, requiring the password to be embedded in the URL. It took me 10-15 minutes to to search existing bugs. The system frequently gave me error pages - something about a proxy but I don't think it's my local proxy since the error page was given by the the qt bugreport server. Finally, after typing in my explaination of the problem with nice step-by-step instructions for the specific git repository I am trying to use (on forum.nokia.com, if anyone's interested), it timed out and I lost all the text I entered. I should have done it in a text editor first - which is something I'm starting to learn to do because of just this sort of thing :/ So, another issue goes unreported...unless I remember to try again sometime. > > Perhaps, while coming from a commercial standpoint having "customers" > report > bugs is a little odd, Perhaps a little, but not really. > Qt Creator is more of an open source project. As > such, > having *users* (not customers) report bugs is the norm. Sure. I would say it is also pretty common for customers to not file them, even if they see them - more common, actually. Max. _______________________________________________ Qt-creator mailing list [email protected] http://lists.trolltech.com/mailman/listinfo/qt-creator
