On Tuesday, November 13, 2012 14:58:36 Nuno Pinheiro wrote: > I'm a fan of some how making the user happy by making part of > the discover process his, and not us teling him stuf.
i agree that it is possible to give too much information leading to the user feeling like they are spending too much effort learning the UI (even resulting in a perception that the UI is "too hard" as a result), that they are being treated like a moron (the "clippy" effect), etc. but if the person is not aware of useful starting points, then it can too easily become a very frustrating puzzle, or the user may assume that the interface simply can not do what they want. there is also a difference between setting a manual down in front of someone and making them read it and giving them the opportunity for assisted exploration where they are performing the actions and finding out how things work by using them while a trail of cues is presented to them. iow, i'd like to see short interactive tours of essential functionality to get people off to a running start so that they can be effective quickly and have a higher level of confidence as a result (which can lead to increased exploration) -- Aaron J. Seigo
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