Here's another story to use as an "I told you so" if you choose to try them
anyway.
CI Host. We have been hosting with them for almost two years now. The only
reason we never left was because we couldn't find anyone else offering the
same redundant connections that we could actually verify. A lot of people
claim to have these awesome networks, but have you ever actually tried to
find out detailed information about their network? You know, like location,
security, who their providers are, etc. Most likely they are not a real
hosting provider, but just someone else with a dedicated hosting package on
someone else's network. You'd be amazed.
Here are just some of the situations we've had to endure with CI Host.
We were hosting a NT client who we wrote a CGI application for. When one of
our admins put the CGI application in the cgi-bin and attempted to execute
it they got a permission error saying they couldn't execute the application.
So they went to the support chat to try to get one of the technical support
staff to see why the permissions were failing. After 30 minutes of waiting
on others currently being helped they started evaluating the situation.
After our admin explained what was going on the technician said, you
shouldn't be allowed to execute EXE's on our servers. Then for the shocker.
The technician revoked our execute permissions and muted our admin in chat.
This of course, not only prevented our application from working, but every
other stock cgi which is provided by CI Host in the cgi-bin with all new
hosting accounts. Needless to say this took several days to sort out and
there was no apology.
We signed up some dial-up accounts for a few of our employees to use from
home. We did the request online and the accounts were activated the next
day. These employees used these accounts for at least four months. We never
received invoices for these accounts, though we asked every month why they
were not on the invoices and they would say they'd look into it, which they
never did. At the end of that four months we cancelled the dial-up accounts
as those employees finally got cable connections at home so they didn't need
us to provide them with dial-up access any longer. Anyhow, it was 2 months
after that when we finally got an invoice. It was for all "6" months (they
never cancelled the accounts) and they billed us for a dial-up package that
we never activated. We simply activated a normal dial-up, but they billed us
for some deluxe dial-up that included hosting and a slew of other features
that we never used. So instead of $25.00 a month for each account for four
months which should have been around $200.00 we were billed around $720.00
for 6 months of $60.00 a month dial-ups. It took 7 additional months to get
that straightened out which caused our hosting account to be de-activated
several times in the process because of our refusal to pay it. Even though
the account was placed under review and promised it would not be shut down.
On at least 4 different occasions we have been hung up on by tech support.
Once they even deleted all of the user accounts to MySQL on one of the
servers we had a site on. This took several days to get straightened out.
Their billing is anything but acceptable. Their technical support is
sporadic at best. They seem to have outgrown their abilities and it shows in
their day to day processes. While there are so many other things that I
could post about it's really just ranting as we have finally found an
alternative that we've been testing out for the past few months and we've
been very happy with the results.
Check out MyBizHosting at
http://www.mybizhosting.com/
They're fairly new, but their connection is just awesome and the technical
support is great. While they don't give away the same amount of storage that
CI Host does with all of their accounts you can upgrade the accounts
whenever you need to. Besides, how many sites actually use 600MB of space?
We only have one client that even exceeds 150MB. They have online billing
and invoice history (which is actually accurate and current, unlike CI
Host's online billing system). Their control panel (which is provided with
every account puts CI Host's Monster Controls to shame) is also excellent.
It allows you make changes to just about any aspect of your hosting account.
So check them out if you haven't already. They've managed to impress us so
far.
Toby
----- Original Message -----
From: "Thomas Deliduka" <[EMAIL PROTECTED]>
To: "PHP List" <[EMAIL PROTECTED]>
Sent: Wednesday, February 21, 2001 9:21 AM
Subject: Re: [PHP] Terrible Hosting Experience
> On 2/20/01 5:55 PM this was written:
>
> > I was about to buy a server from Alabanza. Am I ever glad I didn't.
The
> > only thing impressive about them is their connection. And for all I
know
> > they could be lying about that, as well.
>
> Usdatacenters.com has a great connection. We've had great help with them.
> They may be a tad high but their support is impeccable.
> --
>
> Thomas Deliduka
> IT Manager
> -------------------------
> New Eve Media
> The Solution To Your Internet Angst
> http://www.neweve.com/
>
>
>
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