On 12/13/2008 HarryB wrote:
After a couple of
moments of silence, she asked if I could please spell that for her,
which I
did. Hey, I even know what NNTP stands for, but that didn't help her
either.
Then I made a colossal mistake because I mentioned that I am running
Pan under
Linux. I was informed that Bellsouth doesn't offer tech support for
Linux.
<set mode="rant">
I'm not surprised. I did Tier II support for an ISP for over seven
years, and watched the qualifications and abilities of the "phone
firewall" go steadily down hill. Today, if it's not on their cheat
sheet, they generally have no idea what to do, nor any interest in
finding out, because it won't get them any more pay. My advice is, if
you must call them again, tell them that you just need the answer to one
technical question and will figure out how to make it work on your own.
You might -- might, mind you -- get a tech that is actually both
willing and able to tell you what you need, but it will probably be a
lead or manager.
</rant>
--
Joe Zeff
If you can't play with words, what good are they?
http://www.zeff.us http://www.lasfs.info
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