[Subject changed back to original.] On 3/15/26 10:09, Sebastian Robin Nielsen via mailop wrote:
yeah thats a possibility aswell, that someone's private email "expands" to the ticket system. But that would be a weird configuration aswell since responses to that guy's private email would create tickets in the work system.
1. Everyone in our NOC ought to be aware of the contents of some list. I'm going to subscribe "noc@" to the list.
2. Customers write noc@ to report problems. We should have that open a ticket.
My tought was how the ticketing system gets the list mail from the beginning (so it can reply on it). And THAT requires confirmation to the list, since the "mailop" list will not send to someone who has not double-opted-in.
If that had been the case, all of us would have been flooded with tickets for every post. In reality, we only got a ticket-bot reply when we ourselves posted. I'm pretty certain that the ticket system is sending directly to the "Reply-to" and not via the list. Headers should give a pretty obvious clue.
-- Jay Hennigan - [email protected] Network Engineering - CCIE #7880 503 897-8550 - WB6RDV _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
