Hi John > Their web site says they offer 14 day free trials, no credit card > needed. For a company that does what they do, that seems ill-advised. > > Free trials are OK, but free trials when you have no idea who the "customer" > is?
I definitely see spam for more than 14 days. I suspect the attacker keeps creating new 'free' trial accounts? And their customer service is total chaos. After they confirmed having blocked the accounts sending spam - still more spam is being received. Newly created trial accounts I assume. When asked about this spam I get instructed to contact their customer directly once again as they don't take responsibility for emails sent via their platform by their customers. A customer, which stated last week he has not contract with Freshservice and that some 3rd party abused their company name to create an account with Freshservice. As the spam mails do not advertise the products of the alleged customer, I think that customer whose 'contract' data they have, is a victim of impersonation by the attacker and Freshservice just does not realize (or want to realize) that their platform is once again, being abused to send spam mails. Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
