*Asunto*: Re: Touchpad issue on Ubuntu 24.04

Hi Hui,

Thanks for the reply.

I’ve already tried installing and booting with kernel 5.15, but
unfortunately the touchpad still doesn’t work with it on Ubuntu 24.04.

Please let me know if there’s anything else I can try.

Best regards,
Leandro

El mar, 10 jun 2025 a la(s) 3:10 a.m., Hui Wang (2112...@bugs.launchpad.net)
escribió:

> But the default kernel on Ubuntu 22.04 is v5.15, so theoretically the
> 5.15 should work.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2112220
>
> Title:
>   ASUS X555UB touchpad not detected on Ubuntu 24.04 with kernel
>   6.8.0-40-generic
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   After upgrading to Ubuntu 24.04 with kernel `6.8.0-40-generic`, the
>   touchpad of my ASUS X555UB laptop stopped working completely.
>
>   ## What I observed:
>   - `xinput list` only shows Xwayland pointers, no touchpad.
>   - `libinput list-devices` (with sudo) does not show the touchpad at all.
>   - `sudo dmesg | grep -iE "touchpad|i2c|hid"` returns no output, which
> suggests the device is not detected by the kernel.
>
>   ## Additional information:
>   - The touchpad is enabled in the BIOS.
>   - It was working correctly in Ubuntu 22.04 and in previous kernel
> versions.
>   - An external USB mouse works normally.
>   - I'm running Ubuntu 24.04 (noble) with all updates installed.
>
>   Please let me know if you need logs or extra information.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 24.04
>   Package: linux-image-6.8.0-40-generic 6.8.0-40.40
>   ProcVersionSignature: Ubuntu 6.8.0-40.40-generic 6.8.12
>   Uname: Linux 6.8.0-40-generic x86_64
>   ApportVersion: 2.28.1-0ubuntu3.6
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/seq:        leandro    2703 F.... pipewire
>    /dev/snd/controlC0:  leandro    2708 F.... wireplumber
>   CRDA: N/A
>   CasperMD5CheckResult: pass
>   CurrentDesktop: ubuntu:GNOME
>   Date: Fri May 30 20:45:53 2025
>   InstallationDate: Installed on 2023-05-09 (753 days ago)
>   InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64
> (20230223)
>   MachineType: ASUSTeK COMPUTER INC. X555UB
>   ProcFB: 0 i915drmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-40-generic
> root=UUID=ec675a34-9a91-4c54-ab37-5a530d247fe7 ro quiet splash vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-6.8.0-40-generic N/A
>    linux-backports-modules-6.8.0-40-generic  N/A
>    linux-firmware
> 20240318.git3b128b60-0ubuntu2.12
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 04/24/2019
>   dmi.bios.release: 5.11
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: X555UB.304
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: X555UB
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrX555UB.304:bd04/24/2019:br5.11:svnASUSTeKCOMPUTERINC.:pnX555UB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555UB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:skuASUS-NotebookSKU:
>   dmi.product.family: X
>   dmi.product.name: X555UB
>   dmi.product.sku: ASUS-NotebookSKU
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2112220/+subscriptions
>
>

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2112220

Title:
  ASUS X555UB touchpad not detected on Ubuntu 24.04 with kernel
  6.8.0-40-generic

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  After upgrading to Ubuntu 24.04 with kernel `6.8.0-40-generic`, the
  touchpad of my ASUS X555UB laptop stopped working completely.

  ## What I observed:
  - `xinput list` only shows Xwayland pointers, no touchpad.
  - `libinput list-devices` (with sudo) does not show the touchpad at all.
  - `sudo dmesg | grep -iE "touchpad|i2c|hid"` returns no output, which 
suggests the device is not detected by the kernel.

  ## Additional information:
  - The touchpad is enabled in the BIOS.
  - It was working correctly in Ubuntu 22.04 and in previous kernel versions.
  - An external USB mouse works normally.
  - I'm running Ubuntu 24.04 (noble) with all updates installed.

  Please let me know if you need logs or extra information.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: linux-image-6.8.0-40-generic 6.8.0-40.40
  ProcVersionSignature: Ubuntu 6.8.0-40.40-generic 6.8.12
  Uname: Linux 6.8.0-40-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/seq:        leandro    2703 F.... pipewire
   /dev/snd/controlC0:  leandro    2708 F.... wireplumber
  CRDA: N/A
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Fri May 30 20:45:53 2025
  InstallationDate: Installed on 2023-05-09 (753 days ago)
  InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 
(20230223)
  MachineType: ASUSTeK COMPUTER INC. X555UB
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-40-generic 
root=UUID=ec675a34-9a91-4c54-ab37-5a530d247fe7 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No 
PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-6.8.0-40-generic N/A
   linux-backports-modules-6.8.0-40-generic  N/A
   linux-firmware                            20240318.git3b128b60-0ubuntu2.12
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/24/2019
  dmi.bios.release: 5.11
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X555UB.304
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X555UB
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrX555UB.304:bd04/24/2019:br5.11:svnASUSTeKCOMPUTERINC.:pnX555UB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555UB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:skuASUS-NotebookSKU:
  dmi.product.family: X
  dmi.product.name: X555UB
  dmi.product.sku: ASUS-NotebookSKU
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2112220/+subscriptions


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