Here's an interesting development if anyone is interested in this thread.
I am using SSL for all IMAP connections. If I turn off SSL in Outlook, I
am able to retreive the large email attachments. Turn SSL back on and I'm
back to getting error noted below. Curious...
Doug Bible
--On Friday, September 14, 2001 6:17 PM -0400 Doug Bible <[EMAIL PROTECTED]>
wrote:
> I have adjusted the timeout settings in Outlook to no avail during my
> previous attempts at fixing this issue. I have just now updated to
> version 2.0.16 of cyrus imap (quite flawless I might add) and still am
> having the same issue of Outlook timing out while trying to access email
> with large attachments (over 1mb).
>
> Anyone else have any suggestions? My users are getting antsy :)
>
> Doug Bible
>
> --On Friday, September 14, 2001 2:56 PM -0500 Rodney Barnett
> <[EMAIL PROTECTED]> wrote:
>
>> We're using Outlook 2000 with cyrus imap v2.0.15 on RedHat 7. I haven't
>> seen the problem that you describe though. Outlook does have a server
>> timeout setting in the account configuration on the Advanced tab. We're
>> using the default of 1 minute.
>>
>> Rodney
>>
>> -----Original Message-----
>> From: [EMAIL PROTECTED]
>> [mailto:[EMAIL PROTECTED]]On Behalf Of Doug Bible
>> Sent: Friday, September 14, 2001 2:00 PM
>> To: info-cyrus mail list
>> Subject: Outlook connection termination
>>
>>
>> I have installed cyrus imap v2.0.9 on a linux install of Redhat 7. As
>> far as the settings are concerned, everything is configured for default
>> options. I am having difficulty with accessing emails with large
>> attachments using Outlook 2000. When an attempt is made to retrieve an
>> email with large attachments, I recieve this message:
>>
>> "Can't open this item. The server did not respond to this IMAP command
>> before the connection was terminated."
>>
>> I only noticed this with Outlook (imagine that!). I have gotten the same
>> email using a web based client, Mulberry, Pine and Netscape. The one
>> thing that I noticed that Outlook was the only client that retrieves the
>> attachments WITH the body of the message. All the other clients only got
>> the attachment when requested by the user.
>>
>> I am looking to resolve this through a setting in Outlook, but given the
>> absolute lack of usability of this product, I am not hopeful of this.
>> Has anyone else dealt with this issue and if so, is there a setting at
>> the server (Cyrus) that can be made to accomodate Outlook's inabilities?
>>
>> Doug Bible
>> Computer Systems Specialist
>>
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>
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