I have adjusted the timeout settings in Outlook to no avail during my
previous attempts at fixing this issue. I have just now updated to version
2.0.16 of cyrus imap (quite flawless I might add) and still am having the
same issue of Outlook timing out while trying to access email with large
attachments (over 1mb).
Anyone else have any suggestions? My users are getting antsy :)
Doug Bible
--On Friday, September 14, 2001 2:56 PM -0500 Rodney Barnett
<[EMAIL PROTECTED]> wrote:
> We're using Outlook 2000 with cyrus imap v2.0.15 on RedHat 7. I haven't
> seen the problem that you describe though. Outlook does have a server
> timeout setting in the account configuration on the Advanced tab. We're
> using the default of 1 minute.
>
> Rodney
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Doug Bible
> Sent: Friday, September 14, 2001 2:00 PM
> To: info-cyrus mail list
> Subject: Outlook connection termination
>
>
> I have installed cyrus imap v2.0.9 on a linux install of Redhat 7. As far
> as the settings are concerned, everything is configured for default
> options. I am having difficulty with accessing emails with large
> attachments using Outlook 2000. When an attempt is made to retrieve an
> email with large attachments, I recieve this message:
>
> "Can't open this item. The server did not respond to this IMAP command
> before the connection was terminated."
>
> I only noticed this with Outlook (imagine that!). I have gotten the same
> email using a web based client, Mulberry, Pine and Netscape. The one
> thing that I noticed that Outlook was the only client that retrieves the
> attachments WITH the body of the message. All the other clients only got
> the attachment when requested by the user.
>
> I am looking to resolve this through a setting in Outlook, but given the
> absolute lack of usability of this product, I am not hopeful of this. Has
> anyone else dealt with this issue and if so, is there a setting at the
> server (Cyrus) that can be made to accomodate Outlook's inabilities?
>
> Doug Bible
> Computer Systems Specialist
>
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