Aaron,
here is the report you ask. **** Note that the system works with some
other USB HP printers (like F380 or D2330) ****.
Thanks for any idea?
Grégoire
localhost ~ # hp-check
HP Linux Imaging and Printing System (ver. 1.7.3)
Dependency/Version Check Utility ver. 5.3
Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux localhost 2.6.17-ck1 #1 PREEMPT Tue May 1 21:28:28 EDT 2007 i686
VIA Esther processor 1200MHz CentaurHauls GNU/Linux
Detected distro (/etc/issue):
unknown 0.0
Detected distro (lsb_release):
error: lsb_release not found.
Currently installed HPLIP version...
HPLIP 1.7.3 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf
[hpiod]
# port=0 (dynamic IP port)
port=2208
[hpssd]
# port=0 (dynamic IP port)
port=2207
[hplip]
version=1.7.3
jdprobe=0
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-1.7.3
# Following values are determined at configure time and cannot be
changed.
[configure]
network-build=0
pp-build=1
gui-build=1
scanner-build=1
fax-build=1
cups11-build=0
installinitd=
chkconfig=
internal-tag=1.7.3.14
HPLIP running?
Yes, HPLIP is running (OK).
HPOJ running?
No, HPOJ is not running (OK).
Checking Python version...
OK, version 2.4.3 installed
Checking PyQt version...
error: Not found!
Checking SIP version...
error: SIP not installed or version not found.
----------------
| DEPENDENCIES |
----------------
Checking for dependency libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency SANE - Scanning library...
error: Not found!
error: This is a REQUIRED dependency. Please make sure that this
dependency is installed before installing or running HPLIP.
Checking for dependency GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.
Checking for dependency libjpeg - JPEG library...
OK, found.
Checking for dependency libpthread - POSIX threads library...
OK, found.
Checking for dependency make - GNU make utility to maintain groups of
programs...
OK, found.
Checking for dependency python-devel - Python development files...
OK, found.
Checking for dependency Reportlab - PDF library for Python...
error: Not found!
This is an OPTIONAL dependency. Some HPLIP functionality may not
function properly.
Checking for dependency PyQt - Qt interface for Python...
error: Not found!
error: This is a REQUIRED dependency. Please make sure that this
dependency is installed before installing or running HPLIP.
Checking for dependency cups-devel- Common Unix Printing System
development files...
OK, found.
Checking for dependency ppdev - Parallel port support kernel module....
error: Not found!
This is an OPTIONAL dependency. Some HPLIP functionality may not
function properly.
Checking for dependency libusb - USB library...
OK, found.
Checking for dependency scanimage - Shell scanning program...
error: Not found!
This is an OPTIONAL dependency. Some HPLIP functionality may not
function properly.
Checking for dependency libnetsnmp-devel - SNMP networking library
development files...
error: Not found!
error: This is a REQUIRED dependency. Please make sure that this
dependency is installed before installing or running HPLIP.
Checking for dependency Python 2.2 or greater - Python programming
language...
OK, found.
Checking for dependency LSB - Linux Standard Base support...
error: Not found!
error: This is a REQUIRED dependency. Please make sure that this
dependency is installed before installing or running HPLIP.
Checking for dependency xsane - Graphical scanner frontend for SANE...
error: Not found!
This is an OPTIONAL dependency. Some HPLIP functionality may not
function properly.
Checking for dependency cups - Common Unix Printing System...
OK, found.
Checking for dependency Python 2.3 or greater - Required for fax
functionality...
OK, found.
----------------------
| INSTALLED PRINTERS |
----------------------
OfficeJet-K80
-------------
Device URI: usb://HP/OfficeJet%20K80?serial=SG11AB50JZOH
Installed in HPLIP? No
PPD: /etc/cups/ppd/OfficeJet-K80.ppd
PPD Description: HP OfficeJet K80 Foomatic/hpijs (recommended)
Printer status: printer OfficeJet-K80 now printing OfficeJet-K80-3.
enabled since Tue May 1 20:40:54 2007
Printer not connected; will retry in 30 seconds...
error: Printer is not HPLIP installed. Printers must use the hp: or
hpfax: CUPS backend to function in HPLIP. (You can still print to this
printer using another backend and HPIJS.)
PDF
---
Device URI: cups-pdf:/
Installed in HPLIP? No
PPD: /etc/cups/ppd/PDF.ppd
PPD Description: Generic postscript color printer rev4
Printer status: printer PDF is idle. enabled since Tue May 1 20:36:13
2007
error: Printer is not HPLIP installed. Printers must use the hp: or
hpfax: CUPS backend to function in HPLIP. (You can still print to this
printer using another backend and HPIJS.)
----------------------
| SANE CONFIGURATION |
----------------------
'hpaio' in '/etc/sane.d/dll.conf'...
error: '/etc/sane.d/dll.conf' not found. Is SANE installed?
---------------------
| PYTHON EXTENSIONS |
---------------------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
13 errors were detected.
Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html
Grégoire
On Wed, 2007-05-02 at 12:20 -0700, Aaron wrote:
> Can you run hp-check and post the output?
>
> A
>
> On 5/2/07, Gregoire Gentil <[EMAIL PROTECTED]> wrote:
> Here is the report from hp-info -g for this K80 USB printer
> using CUPS
> 1.2.6 and hplip 1.7.3:
>
> localhost ~ # hp-info -g
>
> HP Linux Imaging and Printing System (ver. 1.7.3)
> Device Information Utility ver. 3.4
>
> Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> hp-info[27526]: debug: usb://HP/OfficeJet%
> 20K80?serial=SG11AB50JZOH:
> OfficeJet-K80
> hp-info[27526]: debug: Exception: 4 (Unknown/invalid
> device-uri field)
> warning: Inrecognized URI: usb://HP/OfficeJet%
> 20K80?serial=SG11AB50JZOH
> hp-info[27526]: debug: cups-pdf:/: PDF
> hp-info[27526]: debug: Exception: 4 (Unknown/invalid
> device-uri field)
> warning: Inrecognized URI: cups-pdf:/
> hp-info[27526]: debug: (xmit) Sending data on channel (5)
> hp-info[27526]: debug: 'msg=probedevices\nbus=par\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (5)
> hp-info[27526]: debug: 'msg=ProbeDevicesResult\nresult-code=0
> \nnum-devices=0\nlength=0\ndata:\n'
> hp-info[27526]: debug: (xmit) Sending data on channel (5)
> hp-info[27526]: debug: 'msg=probedevices\nbus=usb\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (5)
> hp-info[27526]: debug: 'msg=ProbeDevicesResult\nresult-code=0
> \nnum-devices=1\nlength=184\ndata:\ndirect
> hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH "HP OfficeJet K80"
> "HP
> OfficeJet K80 USB SG11AB50JZOH HPLIP" "MFG:HP;MDL:OfficeJet
> K80;CLS:PRINTER;DES:OfficeJet K80;SN:SG11AB50JZOH;"\n'
> hp-info[27526]: debug:
> hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH
> hp-info[27526]: debug: Cache miss: officejet_k80
> hp-info[27526]: debug: Reading
> file: /usr/share/hplip/data/models/models.dat
> hp-info[27526]: debug: Searching for section [officejet_k80]
> in
> file /usr/share/hplip/data/models/models.dat
> hp-info[27526]: debug: Found section [officejet_k80] in
> file /usr/share/hplip/data/models/models.dat
> hp-info[27526]: debug:
> {'hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH':
> ('HP OfficeJet K80', 'HP OfficeJet K80 USB SG11AB50JZOH
> HPLIP',
> 'MFG:HP;MDL:OfficeJet K80;CLS:PRINTER;DES:OfficeJet
> K80;SN:SG11AB50JZOH;')}
> hp-info[27526]: debug: [<cupsext.Printer object at
> 0xb7e55228>,
> <cupsext.Printer object at 0xb7d63750>]
> Using device: hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH
> hp-info[27526]: debug: URI: backend=hp, is_hp=True, bus=usb,
> model=OfficeJet_K80, serial=SG11AB50JZOH, dev=, host=, port=1
> hp-info[27526]: debug: Model/UI model: OfficeJet_K80/HP
> Officejet k80
> hp-info[27526]: debug: hpiod socket: 7
> hp-info[27526]: debug: hpssd socket: 8
> hp-info[27526]: debug: (xmit) Sending data on channel (8)
> hp-info[27526]: debug: 'msg=setalerts\nusername=root
> \nemail-from-address=\nemail-to-addresses=\nemail-alerts=\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (8)
> hp-info[27526]: debug: 'msg=setalertsresult\nresult-code=0\n'
>
> hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH
>
> hp-info[27526]: debug: Opening device:
> hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH
> hp-info[27526]: debug: (xmit) Sending data on channel (7)
> hp-info[27526]: debug: 'msg=deviceopen\nio-mode=2
> \nio-scan-port=0
> \ndevice-uri=hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH
> \nio-control=0
> \nio-mfp-mode=2\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (7)
> hp-info[27526]: debug: 'msg=DeviceOpenResult\nresult-code=0
> \ndevice-id=1
> \n'
> hp-info[27526]: debug: device-id=1
> hp-info[27526]: debug: Opened device: hp
>
> (backend=hp:/usb/OfficeJet_K80?serial=SG11AB50JZOH,is_hp=True,bus=usb,model=OfficeJet_K80,dev=,serial=SG11AB50JZOH,host=,port=1)
>
> hp-info[27526]: debug: (xmit) Sending data on channel (7)
> hp-info[27526]: debug: 'msg=deviceid\ndevice-id=1\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (7)
> hp-info[27526]: debug: 'msg=DeviceIDResult\nresult-code=0
> \nlength=235
> \ndata:\nMFG:Hewlett-Packard;MDL:OfficeJet
> K80;CMD:MLC,PCL,PML;CLASS:PRINTER;DESCRIPTION:Hewlett-Packard
> OfficeJet
> K
> Series;1284.3M:f7f,f7f;1284.4DL:4d,4e,1;SERN:SG11AB50JZOH;VSTATUS:$HB0
> $NC0,ff,DN,IDLE,CUT,K1,C1,SM,NR,KP000,CP000;AiO:0;DW-PCL;'
> hp-info[27526]: debug: (xmit) Sending data on channel (7)
> hp-info[27526]: debug: 'msg=devicestatus\ndevice-id=1\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (7)
> hp-info[27526]: debug: 'msg=DeviceStatusResult\nresult-code=0
> \nstatus-code=24\nstatus-name=NoFault\n'
> hp-info[27526]: debug: (xmit) Sending data on channel (7)
> hp-info[27526]: debug: 'msg=deviceid\ndevice-id=1\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (7)
> hp-info[27526]: debug: 'msg=DeviceIDResult\nresult-code=0
> \nlength=235
> \ndata:\nMFG:Hewlett-Packard;MDL:OfficeJet
> K80;CMD:MLC,PCL,PML;CLASS:PRINTER;DESCRIPTION:Hewlett-Packard
> OfficeJet
> K
>
> Series;1284.3M:f7f,f7f;1284.4DL:4d,4e,1;SERN:SG11AB50JZOH;VSTATUS:$HB0
> $NC0,ff,DN,IDLE,CUT,K1,C1,SM,NR,KP000,CP000;AiO:0;DW-PCL;'
> hp-info[27526]: debug: Type 1/2 (S: or VSTATUS:) status
> hp-info[27526]: debug: {'revision': 255, 'photo-tray': 0,
> 'top-lid': 1,
> 'in-tray2': 0, 'in-tray1': 0, 'agents': [{'type': 1, 'kind':
> 3,
> 'health': 0, 'state': 1, 'level': 0}, {'type': 2, 'kind': 3,
> 'health':
> 0, 'state': 1, 'level': 0}], 'duplexer': 0, 'supply-lid': 0,
> 'media-path': 1, 'status-code': 1000}
> hp-info[27526]: debug: Fax activity check...
> hp-info[27526]: debug: Opening HP-MESSAGE channel...
> hp-info[27526]: debug: (xmit) Sending data on channel (7)
> hp-info[27526]: debug: 'msg=channelopen\ndevice-id=1
> \nservice-name=HP-MESSAGE\n'
> hp-info[27526]: debug: (xmit) Reading data on channel (7)
> hp-info[27526]: debug: 'msg=ChannelOpenResult\nresult-code=12
> \n'
> hp-info[27526]: debug: Exception: 99 (Unknown internal error)
> error: Error opening device (Unknown internal error). Exiting.
> localhost ~ # hp-info -g > aa.log
> warning: Inrecognized URI: usb://HP/OfficeJet%
> 20K80?serial=SG11AB50JZOH
> warning: Inrecognized URI: cups-pdf:/
> error: Error opening device (Unknown internal error). Exiting.
>
> Is there any interesting information in this log?
>
> Grégoire
>
>
>
> On Tue, 2007-05-01 at 19:05 -0700, dwelch91 wrote:
> > Well, I don't know what the underlying issue is, but the URI
> you
> > provided: "usb://HP/OfficeJet%20K%
> > 20Series..." is not a correct URI for HPLIP. An HPLIP URI
> should be of
> > the form: "hp:/par/OfficeJet_K80_Series?serial=..." (or,
> instead of
> > "serial=... it might be dev=... or similar).
> >
> > What happens when you manually run the "hp:" backend:?
> >
> > $ /usr/lib/cups/backend/hp
> >
> > Does it list you printer with a URI in the format I
> provided?
> >
> > If not, do you have ppdev loaded? Refer to this page:
> >
> > http://hplip.sourceforge.net/troubleshooting/parallel.html
> >
> > for some next steps.
> >
> > Also, could you please post the output of "hp-check"?
> >
> > -Don
> >
> >
> > On 5/1/07, Gregoire Gentil < [EMAIL PROTECTED]> wrote:
> > Hello,
> >
> > I have an HP OfficeJet K80 printer and it's not
> working when
> > using the
> > USB cable. More precisely:
> >
> > With hplip v. 1.6.10, the printer was detected and
> correctly
> > printing
> > using the parallel cable. With the USB cable, the
> printer was
> > not
> > correctly detected: in CUPS 1.1.23, the parallel
> connection
> > was listed
> > in the device URI while the printer was connected
> with the USB
> > cable.
> >
> > With hplip v. 1.7.3, the printer is correctly
> detected through
> > CUPS and
> > the device URI seems now to be correct
> usb://HP/OfficeJet%20K%
> > 20Series... But the printer can't print the test
> page. If the
> > parallel
> > cable is used, the printer works fine both on
> detection AND
> > printing.
> >
> > I also gave a quick try to 1.7.4.a-r1 but the USB
> printing is
> > still
> > failing while the detection is fine.
> >
> > Some other HP printers like D2330 or F380 work fine
> on the
> > same machine
> > with the same packages mentioned above.
> >
> > Any idea where the problem could be?
> >
> > Many thanks by advance for any help,
> >
> > Gregoire
> >
> >
> >
> >
> >
>
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>
>
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