Device URI: hp:/usb/hp_deskjet_f380?serial=MY31R1K02179
Installed in HPLIP? Yes
PPD: /etc/cups/ppd/HP_deskjet_F380.ppd

She's using the f380.ppd.

I think the problem is that there are two conflicting installs of HPLIP.
try removing HPLIP:

cd hplip-1.7.4
su
make uninstall
rm -rf /usr/share/hplip
yum remove hplip
and finally to reinstall:
./install.py

I'm really thinking this should fix it..I did test an F380 with 1.7.4a and
it works great.

A

On 5/2/07, carol white <[EMAIL PROTECTED]> wrote:

yes i did

*"Cauligi, Raghothama S" <[EMAIL PROTECTED]>* wrote:

Did you select Deskjet F300 ppd (hpijs/recommended)?
Raghu

 ------------------------------
*From:* [EMAIL PROTECTED] [mailto:
[EMAIL PROTECTED] *On Behalf Of *Aaron
*Sent:* Wednesday, May 02, 2007 11:20 AM
*To:* carol white
*Cc:* [email protected]
*Subject:* Re: [Hplip-help] Fwd: Re: installation problem with hp deskjet
f380

Sorry not exactly sure what I'm seeing here.  Did you have any luck
re-installing?

A

On 5/2/07, carol white < [EMAIL PROTECTED]> wrote:
>
>
>  ------------------------------
> Ahhh...imagining that irresistible "new car" smell?
> Check out new cars at Yahoo! 
Autos.<http://us.rd.yahoo.com/evt=48245/*http://autos.yahoo.com/new_cars.html;_ylc=X3oDMTE1YW1jcXJ2BF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDbmV3LWNhcnM->
> ------------------------------
> Ahhh...imagining that irresistible "new car" smell?
> Check out new cars at Yahoo! 
Autos.<http://us.rd.yahoo.com/evt=48245/*http://autos.yahoo.com/new_cars.html;_ylc=X3oDMTE1YW1jcXJ2BF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDbmV3LWNhcnM->
>
>
> ---------- Forwarded message ----------
> From: carol white <[EMAIL PROTECTED]>
> To: Aaron <[EMAIL PROTECTED] >
> Date: Wed, 2 May 2007 08:54:52 -0700 (PDT)
> Subject: Re: [Hplip-help] installation problem with hp deskjet f380
> thanks Aaron for your quick reply. find the answers below
>
> *Aaron < [EMAIL PROTECTED]>* wrote:
>
> Carol,
>
> Please be sure that SELinux is disabled.
>
> System > Admin > Security > SELinux > disable.
>
> it is disabled
>
> It looks like the printer is installed correctly.  Can you run:
>
> /usr/lib/cups/backend/hp
>
> and post the output?
>
> direct hp:/usb/Deskjet_F300_series?serial=CN6AOGK2CD04KH "HP Deskjet
> F300 series" "HP Deskjet F300 series USB CN6AOGK2CD04KH HPLIP"
> "MFG:HP;MDL:Deskjet F300 series;CLS:PRINTER;DES:Deskjet F300
> series;SN:CN6AOGK2CD04KH;"
>
>
> Also try disconnecting/power off the printer, then run:
>
> su
> /etc/init.d/hplip restart
> /etc/init.d/cups restart
> [EMAIL PROTECTED] Desktop]# /etc/init.d/hplip restart
> Stopping hpiod:                                            [  OK  ]
> Stopping hpssd:                                            [  OK  ]
> Starting hpiod:                                            [  OK  ]
> Starting hpssd:
> HP Linux Imaging and Printing System (ver. 1.7.4a)
> Services and Status Daemon ver. 9.1
>
> Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
>                                                            [  OK  ]
> [EMAIL PROTECTED] Desktop]# /etc/init.d/cups restart
> Stopping cups:                                             [  OK  ]
> Starting cups:                                             [  OK  ]
>
>
> power the printer back on and run hp-toolbox.  What happens?
>
> ERROR: no device found or unsupported device
>
> A
>
> On 5/2/07, carol white <[EMAIL PROTECTED]> wrote:
> >
> > Hi,
> > I have fedora 4 and wanted to install printer hp dekkjet F380. I tried
> > to install hplib  manually, but I couldn't find hp deskjet f380 on the list
> > http://hplip.sourceforge.net/install/step4/cups/local.html
> >  at step 16 although hp deskjet f380 is on the list 
http://hplip.sourceforge.net/supported_devices/index.html
> > . whatever I selected hp deskjet f300 or similar, I could add the
> > printer  successfully but it is not recognized (see below also see
> > hp-check.txt)
> >
> > any clue? look forward to your reply at your earliest convenience
> >
> > [EMAIL PROTECTED] hplip-1.7.4a]# hp-toolbox
> >
> > HP Linux Imaging and Printing System (ver. 1.7.4a)
> > HP Device Manager ver. 10.0
> >
> > Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> > This software comes with ABSOLUTELY NO WARRANTY.
> > This is free software, and you are welcome to distribute it
> > under certain conditions. See COPYING file for more details.
> >
> > Session management error: Authentication Rejected, reason : None of
> > the authentication protocols specified are supported and host-based
> > authentication failed
> > error: Unsupported model: hp_deskjet_F380
> >
> >  ------------------------------
> > Ahhh...imagining that irresistible "new car" smell?
> > Check out new cars at Yahoo! 
Autos.<http://us.rd.yahoo.com/evt=48245/*http://autos.yahoo.com/new_cars.html;_ylc=X3oDMTE1YW1jcXJ2BF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDbmV3LWNhcnM->
> >
> >
> > HP Linux Imaging and Printing System (ver. 1.7.4a)
> > Dependency/Version Check Utility ver. 5.3
> >
> > Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
> > This software comes with ABSOLUTELY NO WARRANTY.
> > This is free software, and you are welcome to distribute it
> > under certain conditions. See COPYING file for more details.
> >
> >
> > ---------------
> > | SYSTEM INFO |
> > ---------------
> >
> > Basic system information:
> > Linux localhost 2.6.14-1.1656_FC4 #1 Thu Jan 5 22:13:22 EST 2006 i686
> > i686 i386 GNU/Linux
> > 
> > Detected distro (/etc/issue):
> > fedora 4
> > 
> > Detected distro (lsb_release):
> > FedoraCore 4 (Stentz)
> > 
> > Currently installed HPLIP version...
> > HPLIP 1.7.4a currently installed in '/usr/share/hplip'.
> > 
> > Current contents of '/etc/hp/hplip.conf' file:
> > # hplip.conf
> >
> > [hpiod]
> > # port=0 (dynamic IP port)
> > port=2208
> > [hpssd]
> > # port=0 (dynamic IP port)
> > port=2207
> >
> > [hplip]
> > version=1.7.4a
> > jdprobe=0
> >
> > [dirs]
> > home=/usr/share/hplip
> > run=/var/run
> > ppd=/usr/share/ppd/HP
> > ppdbase=/usr/share/ppd
> > doc=/usr/share/doc/hplip- 1.7.4a
> >
> > # Following values are determined at configure time and cannot be
> > changed.
> > [configure]
> > network-build=1
> > pp-build=0
> > gui-build=1
> > scanner-build=1
> > fax-build=1
> > cups11-build=0
> > installinitd=/usr/lib/lsb/install_initd
> > chkconfig=/sbin/chkconfig
> > internal-tag= 1.7.4.13
> >
> > 
> > HPLIP running?
> > Yes, HPLIP is running (OK).
> > 
> > HPOJ running?
> > 
> > Checking Python version...
> > OK, version 2.4.3 installed
> > 
> > Checking PyQt version...
> > OK, version 3.14 installed.
> > 
> > Checking SIP version...
> > OK, Version 4.2.1 installed
> >
> > ----------------
> > | DEPENDENCIES |
> > ----------------
> >
> >
> > Checking for dependency libcrypto - OpenSSL cryptographic
> > library...
> > OK, found.
> >
> > Checking for dependency gcc - GNU Project C and C++
> > Compiler...
> > OK, found.
> >
> > Checking for dependency SANE - Scanning library...
> > OK, found.
> >
> > Checking for dependency GhostScript - PostScript and PDF language
> > interpreter and previewer...
> > OK, found.
> >
> > Checking for dependency libjpeg - JPEG library...
> > OK, found.
> >
> > Checking for dependency libpthread - POSIX threads library...
> > OK, found.
> >
> > Checking for dependency make - GNU make utility to maintain
> > groups of programs...
> > OK, found.
> >
> > Checking for dependency python-devel - Python development
> > files...
> > OK, found.
> >
> > Checking for dependency Reportlab - PDF library for Python...
> > This is an OPTIONAL dependency. Some HPLIP functionality may not
> > function properly.
> >
> > Checking for dependency PyQt - Qt interface for Python...
> > OK, found.
> >
> > Checking for dependency cups-devel- Common Unix Printing System
> > development files...
> > OK, found.
> >
> > Checking for dependency ppdev - Parallel port support kernel
> > module....
> > This is an OPTIONAL dependency. Some HPLIP functionality may not
> > function properly.
> >
> > Checking for dependency libusb - USB library...
> > OK, found.
> >
> > Checking for dependency scanimage - Shell scanning program...
> >
> > OK, found.
> >
> > Checking for dependency libnetsnmp-devel - SNMP networking
> > library development files...
> > OK, found.
> >
> > Checking for dependency Python 2.2 or greater - Python
> > programming language...
> > OK, found.
> >
> > Checking for dependency LSB - Linux Standard Base support...
> > OK, found.
> >
> > Checking for dependency xsane - Graphical scanner frontend for
> > SANE...
> > OK, found.
> >
> > Checking for dependency cups - Common Unix Printing System...
> >
> > OK, found.
> >
> > Checking for dependency Python 2.3 or greater - Required for fax
> > functionality...
> > OK, found.
> >
> >
> > ----------------------
> > | INSTALLED PRINTERS |
> > ----------------------
> >
> >
> > HP_deskjet_F380
> > ---------------
> > Device URI: hp:/usb/hp_deskjet_f380?serial=MY31R1K02179
> > Installed in HPLIP? Yes
> > PPD: /etc/cups/ppd/HP_deskjet_F380.ppd
> > PPD Description: HP Fax
> > Printer status: printer HP_deskjet_F380 is idle.  enabled since Jan 01
> > 00:00
> >        open device failed; will retry in 30 seconds...
> >
> >
> >
> > ----------------------
> > | SANE CONFIGURATION |
> > ----------------------
> >
> > 'hpaio' in '/etc/sane.d/dll.conf'...
> > OK, found. SANE backend 'hpaio' is properly set up.
> > 
> > Checking output of 'scanimage -L'...
> > device `hpaio:/usb/Deskjet_F300_series?serial=CN6AOGK2CD04KH' is a
> > Hewlett-Packard Deskjet_F300_series all-in-one
> >
> >
> > ---------------------
> > | PYTHON EXTENSIONS |
> > ---------------------
> >
> > Checking 'cupsext' CUPS extension...
> > OK, found.
> > 
> > Checking 'pcardext' Photocard extension...
> > OK, found.
> >
> >
> > 4 errors were detected.
> > Please refer to the installation instructions at:
> > http://hplip.sourceforge.net/install/index.html
> >
> >
> >
> > -------------------------------------------------------------------------
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> > control of your XML. No limits. Just data. Click to get it now.
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> > _______________________________________________
> > HPLIP-Help mailing list
> > [email protected]
> > https://lists.sourceforge.net/lists/listinfo/hplip-help
> >
> >
>
>
> --
> I don't care, I'm still free.  You can't take the sky from me. -
> "Firefly"
> -
> Ubuntu User: #11105
> Ubuntu Linux http://ubuntulinux.org
>
>
>  ------------------------------
> Ahhh...imagining that irresistible "new car" smell?
> Check out new cars at Yahoo! 
Autos.<http://us.rd.yahoo.com/evt=48245/*http://autos.yahoo.com/new_cars.html;_ylc=X3oDMTE1YW1jcXJ2BF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDbmV3LWNhcnM->
>
>
> -------------------------------------------------------------------------
> This SF.net email is sponsored by DB2 Express
> Download DB2 Express C - the FREE version of DB2 express and take
> control of your XML. No limits. Just data. Click to get it now.
> http://sourceforge.net/powerbar/db2/
> _______________________________________________
> HPLIP-Help mailing list
> [email protected]
> https://lists.sourceforge.net/lists/listinfo/hplip-help
>
>


--
I don't care, I'm still free.  You can't take the sky from me. - "Firefly"
-
Ubuntu User: #11105
Ubuntu Linux http://ubuntulinux.org


------------------------------
Ahhh...imagining that irresistible "new car" smell?
Check out new cars at Yahoo! 
Autos.<http://us.rd.yahoo.com/evt=48245/*http://autos.yahoo.com/new_cars.html;_ylc=X3oDMTE1YW1jcXJ2BF9TAzk3MTA3MDc2BHNlYwNtYWlsdGFncwRzbGsDbmV3LWNhcnM->




--
I don't care, I'm still free.  You can't take the sky from me. - "Firefly"
-
Ubuntu User: #11105
Ubuntu Linux http://ubuntulinux.org
-------------------------------------------------------------------------
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Download DB2 Express C - the FREE version of DB2 express and take
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