According to the help article I just read, you have to select the SMS option, and when you don't receive the text (cause you can't), you'll be presented the option of receiving a phone call.
https://support.google.com/mail/answer/114129?hl=en On Fri, Aug 15, 2014 at 4:00 PM, Roger Lipsett <[email protected]> wrote: > My mother (age 94) has forgotten her gmail password and knows not enough > of the other details to get a recovery password. Her recovery phone number > was not a mobile phone, so cannot get an SMS. I posted a message on > Google+, and Robert Khayat suggested that there was a way to get an > automated phone call to the recovery number rather than an SMS. However, > when I am at the relevant page in the > https://www.google.com/settings/recovery tree, I don't see such an option > - on the page about SMS, there are two options: Send and I Don't have > Access to My Phone. The first of these unconditionally sends an SMS, while > the second puts me into the alternate recovery, which is not working > because among other things her IP address has changed and her recollection > of dates is not so good. Help? > > Thanks. > > -- > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/gmail-users. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.
