On Mon, Sep 11, 2000 at 11:02:45AM -0500, William Jensen wrote: > > Maybe the software in the distributions is about the same, but the > > distros themselves sure aren't.
Right. > Support. OH yes support. The first time I set up RH (first linux ever) I > naturally had some problems and questions. I bought the retail version so > I had access to tech support from RH. The first mail I sent them was a "how > do you see colors in the directories when you do a ls" type of mail. The > reply came 13 days later and said (paraphrase) "I am so and so and I will > be your grade 3 support technician. What you asked about is already set > up and is part of the standard distribution, if it isn't working for you > then you changed something in your configuration and we are not responsible > for that." And that was it. And there was NO color with ls. I had a very similar experience with SuSE: first I had a jolly hard time getting through their automatic mail supporter to someone "human". Once there, the supporter told me that the question went beyond their scope of support. :-! I don't remember the exact Q I had, but it surely was something newbie-ish. Anyway, on this list, I'd have gotten a real useful reply in no time. Regards Sven -- The best way to escape from a problem is to solve it.
