You could use Agentcallbacklogin instead - the queue will call them when
a call comes in, but they are free to make outbound calls in the meantime.
Julian.
Damon Estep wrote:
Is there a way for a logged in agent (hearing music on hold) to initiate
an outbound call without logging out of the queue?
We want sales agents to be able to make outcalls when there is no
callers in queue, but still be logged in to get new inbound calls if
they come in.
?
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