So, instead of the agent dialling in and logging on, and waiting for an
inbound call (therefore cannot make outbound calls, and possibly
incurring call costs from their line to the PBX), could you not get them
to login via agentcallbacklogin, which then drops the line. If they want
to make an outbound call, they dial the PBX (as they currently do for
agentlogin), which then makes an outbound call on their behalf and
connects the two ? I think that it is DISA that may be your friend.
Julian.
Damon Estep wrote:
Calls into the asterisk box, including non-VoIP remote agents, are via a
ISDN/PRI on a Digium T1 card.
It is the same PRI that inbound and outbound calls come in on and go out
through, there are no IP dial tone providers.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:asterisk-users-
[EMAIL PROTECTED] On Behalf Of Asterisk
Sent: Wednesday, June 22, 2005 8:41 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] logged in agent make an outbound call?
What type of connection are you using to link their pots with * ?
For the inbound part, * would be calling them to connect the call. For
their outbound, could you not use the same mechanism that you are
currently using to login, but dial the outbound number instead (so it
is
* doing the dialling) ?
I would have thought that if they can call * to login, then they can
call * to make an outbound call .
Julian.
Damon Estep wrote:
Yes, I know.
In this case the agent is logging in from a remote phone (pots line)
and
staying logged in. If they used agentcallbacklogin they could make
outbound calls, but the long distance bill would hit their line, not
the
* box...
You could use Agentcallbacklogin instead - the queue will call them
when
a call comes in, but they are free to make outbound calls in the
meantime.
Julian.
Damon Estep wrote:
Is there a way for a logged in agent (hearing music on hold) to
initiate
an outbound call without logging out of the queue?
We want sales agents to be able to make outcalls when there is no
callers in queue, but still be logged in to get new inbound calls
if
they come in.
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