What type of connection are you using to link their pots with * ?
For the inbound part, * would be calling them to connect the call. For
their outbound, could you not use the same mechanism that you are
currently using to login, but dial the outbound number instead (so it is
* doing the dialling) ?
I would have thought that if they can call * to login, then they can
call * to make an outbound call .
Julian.
Damon Estep wrote:
Yes, I know.
In this case the agent is logging in from a remote phone (pots line) and
staying logged in. If they used agentcallbacklogin they could make
outbound calls, but the long distance bill would hit their line, not the
* box...
You could use Agentcallbacklogin instead - the queue will call them
when
a call comes in, but they are free to make outbound calls in the
meantime.
Julian.
Damon Estep wrote:
Is there a way for a logged in agent (hearing music on hold) to
initiate
an outbound call without logging out of the queue?
We want sales agents to be able to make outcalls when there is no
callers in queue, but still be logged in to get new inbound calls if
they come in.
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