John,
This is output of command below. How do I enable and log queue events?The
1555@callcentric is the one I'm curious about. I just tried calling into
"sales" again and it didn't change this "last was 1219067" output
Sales has 0 calls (max unlimited) in 'ringall' strategy (9s holdtime, 156s
talktime), W:0, C:4, A:6, SL:0.0% within 0s
Members:
SIP/15555555555@callcentric (ringinuse disabled) (Not in use) has taken 4
calls (last was 1219067 secs ago)
SIP/FF4C119EEBF8-SLS (ringinuse disabled) (Not in use) has taken no calls
yet
SIP/FF1565AABB2D-SLS (ringinuse disabled) (Invalid) has taken no calls yet
SIP/FF9EF375CCFC-SLS (ringinuse disabled) (Not in use) has taken no calls
yet
No Callers
From: John Kiniston <[email protected]>
To: [email protected]; Asterisk Users Mailing List - Non-Commercial
Discussion <[email protected]>
Sent: Thursday, November 15, 2018 2:21 PM
Subject: Re: [asterisk-users] Queue not dialing out to cell phone for some
reason
what does the output of 'queue show sales' show?
Do you have queue logging enabled? Have you looked in the queue log to see what
events are firing?
On Thu, Nov 15, 2018 at 9:55 AM Ivan Demkovitch <[email protected]> wrote:
Hello,
I have queues.conf setup with a group like so:
[Sales](StandardQueue)
announce = first
member => SIP/FF4C119EEBF8-SLS
member => SIP/FF9EF375CCFC-SLS
member => SIP/13145555555@callcentric ;Eric's cell
member => SIP/FF1565AABB2D-SLS ;Eric's Yealink
So, my idea here that it should ring all 4 phones at the same time. And it does
work but randomly.I did trace a call and this is what I see. Only 2 phones
(internal) called. External SIP@callcentric is not being called.
Any idea why it's not being called?
-- Executing [1@automated_attendant_normal:1]
Verbose("SIP/callcentric15-00000435", "1, Caller "DEMKOVITCH,IVAN"
<13144880983> has entered the sales queue") in new stack
Caller "aa" <15555555555> has entered the sales queue
-- Executing [1@automated_attendant_normal:2]
Goto("SIP/callcentric15-00000435", "queues,7001,1") in new stack
-- Goto (queues,7001,1)
-- Executing [7001@queues:1] Verbose("SIP/callcentric15-00000435", "2,"aa"
<1555555> entering sales queue") in new stack
== "aa" <15555555555> entering sales queue
-- Executing [7001@queues:2] BackGround("SIP/callcentric15-00000435",
"/etc/asterisk/automated-attendant-prompts/aa_sales") in new stack
-- <SIP/callcentric15-00000435> Playing
'/etc/asterisk/automated-attendant-prompts/aa_sales.slin' (language 'en')
-- Executing [7001@queues:3] Queue("SIP/callcentric15-00000435",
"sales,,,,85") in new stack
-- Started music on hold, class 'default', on channel
'SIP/callcentric15-00000435'
== Using SIP RTP CoS mark 5
-- Called SIP/FF9EF375CCFC-SLS
== Using SIP RTP CoS mark 5
-- Called SIP/FF4C119EEBF8-SLS
-- SIP/FF4C119EEBF8-SLS-00000437 is ringing
-- SIP/FF9EF375CCFC-SLS-00000436 is ringing
-- Nobody picked up in 30000 ms
-- Nobody picked up in 30000 ms
-- Stopped music on hold on SIP/callcentric15-00000435
-- Playing periodic announcement
-- <SIP/callcentric15-00000435> Playing 'queue-periodic-announce.ulaw'
(language 'en')
-- Started music on hold, class 'default', on channel
'SIP/callcentric15-00000435'
== Using SIP RTP CoS mark 5
-- Called SIP/FF9EF375CCFC-SLS
== Using SIP RTP CoS mark 5
-- Called SIP/FF4C119EEBF8-SLS
-- SIP/FF4C119EEBF8-SLS-00000439 is ringing
-- SIP/FF9EF375CCFC-SLS-00000438 is ringing
-- Nobody picked up in 30000 ms
-- Nobody picked up in 30000 ms
-- Stopped music on hold on SIP/callcentric15-00000435
-- Playing periodic announcement
--
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